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Custom Color Set
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66,637 Verified Client Reviews |
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BlahJust looks like my normal drab color. Not çhocolate. Just plain dark brown like it was. Did take out the grays tho. But for that..ill just stick w supermarket dye. Plus there wasnt enough shampoo n conditioner by far! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKasey - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good color update on the roots, butBut the second color for the ends was literally like nothing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheyenne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't coverThere was not enough die to cover all my hair. It had been awhile since I dyed my hair and when I got my dye it just wasn't enough. I do have long hair and usually use 2 box's to get good coverage. Disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Left my hair greasy and brittleOrdered custom colour red mahogany... it went on very red but the colour after rinsing is just dark brown no red. I rinsed and rinsed and rinsed the conditioner but it's left an oily residue on my hair. After reading all the great reviews I'm disappointed :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
exactly a month laterand my grey roots are awful...I thought I followed all the directions and used all the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HAIR COLORDID NOT WORK, MADE HAIR LOOK WORSE. IT IS A DARKER RED, CAN I BLEACH THE COLOR OUT AND PUT A LIGHT BROWN COLOR ON IT 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t cover at all!I colored my hair on Friday and on Tuesday I see gray already. I haven’t even shampoo again. I followed directions to a T. VERY UNHAPPY! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It did not covered my gray hair at all,even after following the instructionsThe colour is very hard to wash off i had to shampoo my hair 3 times,also it did not covered my gray hair at all . Colour is ok even though i prefer more ash brown then it was. There is positives as well, like great packaging and very good shampoo &conditioner . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
LikeThis is a great product. I give a 3 Bc with in one week my grays have come back. That I don’t like 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
My hair color turned out darker then it wasI am not happy at all, I sent a picture of my hair color and they gave me some thing a lot darker. I am pissed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |