|
Custom Color Set
|
66,655 Verified Client Reviews |
|
Sort by: |
|
Collateral damageMy coarse hair felt damaged after use & I will not reorder. A second Order was sent way before the 9 weeks between coloring I indicated on the Questionnaire & I won’t be using it . I’d like a full refund - 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Cancel my accountI didn’t realize this is an automatic shipment. I hated the hair color it was like Ronald McDonald red and then I got more of it not realizing I signed up for life. Please cancel my account. I hate your product. There was no permanent cancel under my account. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMelissa - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
No better than drug storeMy hair was still patchy colored...I noticed zero benefit from drug store... Faded just as quickly and my hair was still dried out 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJill - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Great Gray CoverageThis is the best gray coverage I have every seen. However, while the color looks great for about 2 weeks, week 3 it lifts to an ugly redish brown. My roots are the exact color that has been mixed for me, and I don't need to color every 3-4 weeks. The lift, or wash out, of color is just as bad as other store bought color. It make me want to color more frequently. Not sold on this yet. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSharon - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Definitely wrong!!!All my hairs the same color, grey is showing threw, and my hair is now a reddish color not medium blonde 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsShilo - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Kit is poorly put togetherI usually have no problems with my eSalon kits. This time, it was obviously not quality checked. There were two conditioners instead of shampoo and the lid of the color container is so tight I cannot get it off. I spent 10 minutes trying to unscrew it and finally gave up. I can’t color my hair because I can’t get the product open! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lasting ColorDisappointed in the color lasting only a couple of weeks. 3 shampoos And the color had diminished 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBarbara - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
No real colorist. just hypeDidn't review my photos or adjust my order...long story. Rip off. Now I spent $200 bucks on salon. And, yes, I did a strand test. But, my porous hair (in my original comments--) sucked it down in different places. There was ash in the color--I said I wanted to avoid ash...Green, black, dry and brittle hair. Get a box color. Better. You can get better help from box color sites than here. I emailed and called and no one called me back. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDiane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color to darkI'm not happy with the color it too dark. I usually go couple shaded lighter. Is there anything I can do to fix it? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPatty - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Difficult for vibrant red headsThe color you sent me is too blonde again. I don’t want blonde/orange roots - I just want the root color to look more like the vibrant red you sent me for my ends in my very first box. Also I have WAY too much hair for 1 bottle. The refresh bottle that I receive each month says it should refresh my roots and my ends, that’s a joke. The color on my ends fades so fast that getting one bottle every 4 weeks for just the roots is just not going to work for me. Maybe this isn’t the right product for me. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAshley - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |