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Custom Color Set
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66,637 Verified Client Reviews |
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Too RedThis was eSalons 4th attempt to eliminate the red tint added by coloring. My hair was previously natural; never colored. The eSalon process is a complete guessing trial and error process. All color sets have made my once golden brown hair, look red. Their 5th attempt is in process now. Wondering how other online products compare. :/ So far, disappointing coloring product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ugh!!My color was supposed to be light brown. my hair is now dark brown! I could have done better at Rite Aid. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobert - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
adjustment not goodAfter getting my second color had adjusted was suppose to be light blonde however it went darker and had to much of a blue tint in it yuck..... don't want to do this again.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
MehThe color is good, however, it won’t rinse properly out of my hair. I followed the instructions exactly, and have scrubbed my hair 3 times since dying it. There is still a residue that feels waxy and looks incredibly greasy. I’m getting so frustrated. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJoanna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Flat drying colorNo dimension, zero shine. It’s seems it started out better, has gotten flatter over time. Drugstore color looks better, sorry but canceled. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLeah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Easy enoughThe color was a little off and I think I should have left it on even longer to help with the gray coverage but overall happy with it. Will know more after my 2nd order with the color adjustment 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Didn't get what I asked forDidn't get what I asked for, advised of color change and they still sent whatever they wanted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
CoverageThe color formulated is good but I have stubborn grays and it doesn't cover well or last for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarianne - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Last application came out way too darkThis is really hard for one person to manage. While I like the color and cost, I will go back to salon just for ease of applucation 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details. |
Faded almost immediatelySadly this color needed to be applied twice and still did not stay for longer than 3 weeks. My hair is now back to the color it was before I colored my hair, all of the red is gone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |