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Color Set
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66,637 Verificado Comentarios de clientes |
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Did not even colour my hairI tried do colour my hair from a medium brown to a mahogany colour and it took an hour to put in, and take out. I followed all the instructions but still ended up with basically no change in my hair colour. Disappointment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAdrianna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
A bit sadMy first try and, sadly, the product didn't live up to expectations. I followed the directions perfectly, however lots of my grey hairs are still grey! Some didn't take at all or have a slight tinge. The colour on the rest of my hair is a good match, but has no shine to it. Overall, quite disappointed and feel I wasted my money. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi E.C! I'm sorry to hear that the colour didn't cover all your grays. We'll be happy to check your formula and make some adjustments to increase the gray coverage. Please check your emails. |
Not goodI was so exited to start using this hair color hoping to cover my gray hair. I only have gray around the hairline area, unfortunately it didn’t fully cover my gray, the color ended up not even. In my opinion this hair color is not so different than the store bought hair color. I think I won’t buy it again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNiveen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My hair looks like poopThey changed what I originally wanted because they said it was too warm but once I applied it, the color they chose was to dark and washed me out, didn’t cover my greys and have hot roots No thanks don’t recommend 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
CrappyHorrible turned my roots bright purple 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not workThis is only my third shipment but the color did not work. I followed the directions just like before. It worked the other two times and looked okay but this one was a fail. I am not sure if it’s worth the price of almost $30 (with shipping) for color that is hit or miss. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeigh - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Did not cover the grey!The colour was good although needed more gold added but it just did not cover the grey. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFran B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorI did request color to be a little littler but it is more red not lighter brown or blonde. Not what I was hoping for. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too darkColor was too dark. No Golden tone at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJane - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DéceptionJe n’ai jamais reçu ma commande, je dirais même mes 2 dernières commandes qui cependant ont été débitées. J’ai envoyé un mail qui est resté sans réponse d’où l’annulation de mon compte. Je trouve ce procédé frauduleux. Je sais que ce commentaire sera supprimé, vous n’assumez pas. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChantal - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec nous. Nous vous avons envoyé un email afin de vous assister davantage ! Merci encore pour votre commentaire. |