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Custom Color Set
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66,689 Verified Client Reviews |
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DisappointedThe light auburn color is bland with no vibrancy or life and EVERY time I color, for the next 2 days I have a HORRIBLE buildup on my hair. It feels like product is still in it. I have tried extensive rinses and washes during coloring but it simply is there every time. When I color, I cannot plan to go anywhere for 2 days because my hair is barely comb-able and looks awful like it is greasy. I have used for 3 applications... that is enough to know it is not a good fit for me. (Too bad because I love the convenience - but do hate that I can't simply order 3 bottles each time. For someone with waist length hair, we need more!) 127 of 139 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We hope to continue helping you find hair perfection! |
Very faint colorNot as expected,very faint ,expected it to turn much brighter like in models hair 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsStella - Thank you for reaching out! We are sorry to hear that your color formulation did not come out as bright as you expected. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Difficult company to deal with..what a shame that service sucks 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMisery - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
MY HAIR IS BLACK!!!!My hair is not red mahogany...it's BLACK! It's horrible!!! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJenni - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
what went wrongI was nervous to see so much brown on the formula chart for my roots and none on the ends formula. Followed directions to a T. The roots came out a dark cherry brown which is the one color I do not like. The ends bottle lightened and colored a little bit but didnt hold very well. Maybe less brown would have worked or not doing the full 15 minutes. For a second time, I dont know what to do. This is upsetting. 8 of 10 people found this review helpful. Did you? |
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Response From Our ExpertsJesse - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
DisappointedRoots, lenght and ends are of three different colors now. This is not what the I ordered, nor what I expected. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLucia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair dyeWas not happy with product as didnt dye my hair just my scalp.I had followed all the instructions aswell 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGemma - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
MediocreI was really looking forward to this, but I found I have a better result with dyes that I can buy from a supermarket as the colour was not quite right. This left me with slightly hot roots. It smells nice, but I wouldn’t purchase again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHafsa - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Missing conditionerMy color order came with 2 shampoos and no conditioner 😣 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
I over processed my endsI haven't done my hair in so long because I got the stuff so early and I had an infection on my scalp. So when we went to do my hair it was so gray and so washed out. the color really stuck in but we had to wash it through to the ends and now it's very very dried out. Help me what can we do?????? I usually go get my hair done but the last time I did she didn't do a very good job. But I can't say we did either it's not your product I know it was just us! I've heard nothing but Raves about your product and I can't wait to try again but my hair just looks all one color and I don't like that too much either. Not your fault, I like high or low lights. Not all one color. But it's fried! We shouldn't have pulled it to the ends so early. 11 of 12 people found this review helpful. Did you? |
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Response From Our ExpertsRochelle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |