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Custom Color Set
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66,637 Verified Client Reviews |
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SameWas not what I was expecting very similar to my now hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAddison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us regarding your color. We truly appreciate your feedback. |
Leaves my hair gummy and stiffI was not happy both times I’ve tried this. Left my hair feeling extremely damaged. I want to cry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTianna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
RedThis time the color brought out more red highlights which I don't want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValinda - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Harsh on hairThe color is ok and definitely colors grays better and longer than store bought dye. My issue is the conditioner. It doesn't work well at all. My hair feels very brittle afterward. I had to purchase a box of Revlon from a discount store to get the conditioner. That worked better. The dye will dry your hair out so that after conditioner needs to be much better and more of it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Faded quicklyThis formula wasn’t as long lasting as previous colors I’ve used. The color faded out to an orange in some sections after only a few washes 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexandra - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
colorcolor wasnt what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Not happyUnfortunately it didn't cover totally. I think my next order I shouldn't be charged 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible for my hairColor itself was good but it left my hair extremely dry and unmanageable. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Need to changeI will give this a try one more time. I found that my grays came in within 2 wks and the red that was added really showed on my roots so for my next color, maybe no red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
I love your productI Love you’re product but I’d still like a little lighter shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJosie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |