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Custom Color Set
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66,689 Verified Client Reviews |
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Dark roots, ashy endsThe title of the review sums it up. I'll need to go to a salon to have this fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Don't Let Them Change Your Color!!!I am so disappointed in this company. I had to re-dye my hair after I got my very first color. The color quiz asked for a picture, so I attached one. The "personal colorist" said that a slight change would look better with my skin tone. My skin color and tone is pasty white with rosacea. I have been the color red that was chosen before and it actually works well. IF this company is ever used again, there would NEVER be a picture sent to make sure that no one ever "adjusts" your hair color. My hair turned into a dark brown color was darker than my hair has been my whole life. My older sister started coloring my hair when I was 13. No matter what color we colored it, the color always came out some version of red because that is how much natural red I had in my hair. So, when I started to go grey at 20, I gave up and just started coloring it in shades of red. I have recently moved to a very expensive part of the country and can no longer afford to go to a beauty school (who always did wonderful work), so I now am going to have to go back to coloring at home. It will just never be with eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
ColorIt was much darker than a normal level 6 it brought my hair to a level five 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Color much darker than expectedI like the feel of my hair after coloring. It also has a nice shine. However, the color is several shades darker than what I expected (and what was shown when I selected the color). I have very short hair, so touching up the roots means getting the color pretty much everywhere. I was also using a different color before (L'Oreal 74C). I wonder if that impacted how the new color developed on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEniko - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Messed up colorI'm unsure if there was a misunderstanding in the labs and I got the wrong color or what. However I was supposed to get a Ash brown with a pearl hue, my hair is so dark in color it's almost black. My hair was a medium/ light brown with a sort of blonde golden balayage throughout. I'm not even sure how this happened, I read the instructions in entirety twice before starting, and then again during application. I went as far as to use a timer to make sure I applied, and that I left everything on correctly for times. I'm going to have to have this color stripped from my hair now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your hair goals. |
Terrible serviceI have not received my order. I let the company know and the only response I’ve gotten was a request to review the product I didn’t get. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHope - Thank you for your feedback. We apologize for the disappointing experience you had and that you never received your order. Please look out for an email from us on resolving this issue. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not happyNot happy with color or product. Keep trying to cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too DarkI have previously requested a lighter color because once processed the original color was too dark; the lighter color I received last time was better however this time it was too dark again. I am not sure if I received the original color this time instead of the lighter color from last time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
color too darkcolor too dark will go for lighter next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEdel - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Very DisappointedI was so excited to try this experience, I was very open as I have dyed my hair for many years. I thought this was going to be a different experience...and it was. First, I loved the packaging. It was feminine and made me feel like I was really going to be treating myself to a great hair coloring experience. The smell of the hair dye is overwhelmingly strong. I had to go outside at one point as it was difficult to breathe. Keep in mind I was in a large bathroom, door open and the ventilation was on. My eyes watered so badly at one point I had to have my husband get me a cool wet washcloth and guide me outside! Once the color was washed out and the hair was dry...My hair was very much two different colors!!! I lighter orangish-burgundy color at the roots and a very dark burgundy on the length on my hair. Two weeks later the color is almost washed out on the length portion of my hair. I am very disappointed,. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarissa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |