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Custom Color Set
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66,637 Verified Client Reviews |
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More difficult to use than other coloring systemsI was very excited to get a more customized color at home. The color I received turned out way more red as well as darker than the color I saw and chose on the website. The application was similar to other systems I have used at home, but when it came to rinsing out the color and finishing up- it was a nightmare. I initially took my time in rinsing out the color after seeing numerous reviews complaining about the sticky, waxy residue and the suggestions to make sure to get all the color out of the hair. I spent about 3 times as long rinsing out my hair as I normally would for any other color and I STILL ended up with that awful residue. I ended up having to re-wash my hair twice to get it to be manageable and I still feel a sticky stiffness in my hair. My hair ended up looking way more frizzy and dull than with other color systems as well. The smell of the color while rinsing it out was AWFUL! It was even hard to breathe it was so strong. I am not sure I would go through the process again even if it was the most perfect color in the world. I made an appointment with my normal hairdresser this morning to have her try and fix the color and remove the rest of the residue that I can't get out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Loved the colorI really liked the color but it faded out so quickly. My hair is currently the same as it was before I even dyed it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEden - We truly appreciate your feedback. We are thrilled that you liked the color, but we apologize that you experienced fading. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not For MeI think it's a good product for short hair or shoulder length hair but NOT long hair. I had a terrible time trying to dye my hair. I don't recommended for long hair unless you're ready for a catastrophe! Washing, cleaning, re-washing.....too much time consuming! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosi - Thank you for your feedback. We apologize for you had a hard time coloring your hair. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Burning scalpThis colour really burnt my scalp, I had to wash it off after two minutes. Other colours had been fine 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNadine - We truly appreciate your feedback and we are terribly sorry about your experience with our color. Upon reviewing your profile, we see that one of our Color Experts has reached out to you to resolve your concern. Please be on the lookout from an email from us. Please let us know if there is anything else we can do to help! |
My colorI love the color but I just got it so I went need any for 4 mos 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
ColorAfter first wash my grays show up not happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Grey coverageThe color on my grey only lasted a couple days wasn't what I had expected and I left it on for the amount of time directed and followed all directions. Am not very pleased 😏 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarol - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
I wanted more golden to go lighter like a bronze instead I got a very dark brownThe color was soft with a nice sheen just wrong , not what I asked for. I also received a new kit already and I stated I only color every quarter at most...3 times per year at best. Please cancel any more kits...I will use this next kit in late Oct early Nov and than re order for 2019 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I asked forI was lead to believe this was a service that understood the subtleties of your hair colouring requirements I have just used my first delivery of hair colour and am very disappointed I asked for a mid brown non red colour . I sent photos and a detailed description of what I wanted which was an in between 4and 5with no red and now have a very dark reddish brown !!! How come ?.... I thought this was a bespoke hair colouring service I could have got this colour from any old packet from the supermarket I feel ripped off 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet -Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
I'm doneSo this is the 4th time I have had a different color with only one time changing in the second order after talking to consultant why is it different everytime. And not once the color I want. I can mess up my own hair for $9 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChrissie - Thank you for your feedback. We apologize for the disappointing experience you had with the amount of color changes. We're always looking to improve our service and products, and truly value everything our clients say. Please look out for an email from us with more details regarding the resolution. We hope to continue helping you find hair perfection! |