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Custom Color Set
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66,615 Verified Client Reviews |
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the color didn't completely cover my greysI have ALOT of greys and ALOT of hair. there wasn't enough color for my entire amount of hair so the bottom half of my hair doesn't have color in some parts. And my greys are gold wile my hair is brown. it doesnt look so good. but I do love the brown tone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsReynannette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MessySeemed like a lotta mess (in my new white bathroom!) and wasted product. The color was darker than I expected but I guess that's hard to get right the first time. Can be tweaked. I'm just not sure if it's worth tweaking for all the cleanup. Plus: my hair feels very soft and silky. Minor minus: Don't like the new packaging/ design and whole "kit" aspect. Seems a little cheap tweenage, like a feminine product starter kit. I'd prefer something more high-end looking. Elegant colors (or just black and white), elegant type fonts. Final minus: Shampoo and conditioner packets very hard to open in shower. Maybe I got a couple of duds. ? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
RootsThe color was natural however the gray is already coming back in my roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlice - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Epic failThe coloring went fine. Then I used the highlight kit - I will never do that again. I do not like the color after highlighting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRonda - We’re so sorry to hear that you were disappointed by the results of your Light Set application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not quite therethe color was a more red than what I expecting.. Also was light too. Was wanting it to be closer to natural hair color... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIda - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Not even worth 1 star!Oh my goodness! My hair is falling out in handfuls! The other handful is like paste. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not goodJust as bad as last time, hard to apply and made my hair very dry and brittle. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSelina - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
DISAPOINTEDCOVERED GRAY FOR ONE WEEK 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Washed straight outI've been dying my hair for 11 years, followed instructions to the letter. Dye didn't take at all, by the next day my hair returned to its previous colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicola - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Grey CoverageI was excited at 1st but less than a week later my Grey's were exposed again. I can't seem to find any product that works. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |