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Custom Color Set
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66,615 Verified Client Reviews |
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What a disasterI wanted to go from medium/dark brown with grey at the roots and mid-lengths, with lighter previously coloured ends to a bright copper all over. I did hairdressing in my youth, so I know that previously coloured hair absorbs colour/brightens easier than natural roots. They custom made me two colours, one for roots and mid-lengths, one for previously coloured ends. The bottle for the roots and mid-lengths was a brown base with copper and gold top notes and the bottle for the ends was copper based with gold top notes. Also I have thick, waist length, wavy hair and only received 1 tiny sachet of conditioner. I really needed about 5 or 6. So I ended up using a lot of my own deep conditioning treatment to complete. Whatever my previous experience, I decided that I should follow the instructions given as maybe the "experts" knew something that I didn't about their own colours. I followed the instructions completely and even had an "assistant" to help me with the back and tricky bits. I have ended up with brown (yeurch) roots and mid-lengths, but beautiful dark red/coppery (brilliant) ends. I adore the colour at the ends. But I didn't want brown hair with lighter brighter ends. I had that before with different colours already. I sent an email via the contact form over 24 hours ago. I haven't had a reply yet, although I did get the standard "we have received". I give one star for the presentation and ends, but sadly I can't give any for anything else. As you can imagine I am a very unhappy customer. I thought I would have received a priority response under these circumstances, but sadly I'm still waiting. Needless to say I have cancelled any repeat orders until I receive a satisfactory response and a way to sort it out. I know I can't put a new colour on immediately, but after a few washes I should be able to. I just hope they can give me a good result, so far I'm not convinced... I'll let you know when I am! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadysin - Thank you so much for reaching out to us with this feedback. We are so sorry to hear about this poor experience with our color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We appreciate you reaching out to us, and giving us the chance to get it right. |
too orangemy hair was soft but very orange. I canceled my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HORRIBLERuined my color. The color is horrible and did not cover gray at all. Looks like i didn't touch my roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertsdeb - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Did not color my grey hairVery little noticeable color. Did not cover my grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrankie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Turned my hair orangeHair Colorist Jennifer clearly did not listen to my needs. I was wanting a mahogany red for my hair and she added copper to the degree that my hair is orange.. The color makes me look like a clown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Roots are lighter than the rest of my hairThe roots are lighter and the rest went darker. I'm not sure I'm going to like this product. My hair is stiffer also. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Results were too brassy for ash blondeI wanted a color that wouldn't be brassy, and would blend my ash brown with the silver. The color of my hair now is exactly the same as the clear color in the bottle before I mixed it with the developer, the color of honey. I like my silver and didn't want it to change, but it is strawberry blond now. Hopefully, the colorist will get it right the next time. Warm hair color is not for me. I prefer cool, ash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargot - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not the colour I expected. I found it too dark brownToo dark brown for my tastes. Did not see as much of the red/copper undertones I expected and the overall look was too dark for my complextion. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Not happyThis did not change a thing about my hair color. The only reason you can tell I did anything at all is because it completely dried out my hair. I would like a refund 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I've sent you at least 3 messages about trying to change my hair color , didn'tSent you at Least 3 messages about changing the color, and they have never do it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoredana - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |