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Custom Color Set
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66,591 Verified Client Reviews |
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straw for hairMy hair goes down to my waist. After using esalon my hair was like straw. I waited for 3 days to wash my hair and when I did, the color started to come out. Most of the color was out of my hair by the 3rd week. Store bought color lasted longer and made my hair softer than before I used it. This color is not good for my hair at all. I do not want anymore. I would like to cancel any further shipments. I will not recommend this to anyone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Downgrading review to 2 starsMy color is too dark and eSalon is changing it for the next shipment. They say that what they provided shouldn’t have made my ends darker. Well they are and now I guess other than getting clatifying shampoo there is nothing I can do about it. I guess I can go get highlights but the whole point of this was to move away from expensive salon visits. I’m pretty disappointed that even after speaking to eSalon on the phone they have nothing they can do. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
TerribleMade my roots a very unattractive orange/brassy color. Now have to go somewhere to fix the mess eSalon made of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Hair colorThis is my third time using my custom color, for some reason it was a little darker than before. It did cover my grays wonderfully , and I do like it a lot, but just a little darker than I would have liked this time. I'm not really sure why this happened . It should be the same as past ones, shouldn't it? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I thought I'd be really happy with your product but unexpectedly disappointed!Hi, I've not been at all happy with the colour, it's kind of brown not red, flat, not tonal, it does not cover the grey very well, the dye is extremely chemically, the chemical fumes about take your eyes out and I couldn't breath, never experienced that with any other dyes and it was quite frightening. Thought maybe it was me not shaking it long enough the first time, but the same second try and I shook it plenty. And I don't like the plastic moulded packaging you use inside the box to encapsulate the bottles, this should have cardboard and the totally unnecessary square plastic slip you put the instructions inside. They don't need to be inside anything, they are of good enough quality paper and you certainly should not be using additional plastic! What are you thinking! It's costing you more and so bad for the environment. You have a moral responsibility as a business to safeguard the environment! I hope you remove these two items from your packaging. I think I'd like to cancel my order, I get better results with a £5 Nice and Easy 8WR Golden Auburn. Please can you ring and advise how I do that. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsM - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Gentle on scalp but no gray coverageI liked the personalization, the instructions and everything that came with the kit was excelent. The color was what I wanted at least in the bottle. The first issue that I had was the strong smell of the ammonia or whatever chemicals the formula had, it was very difficult to breath and to keep my eyes open during application however, it ended up being not as damaging for my sensitive scalp which was a good thing and very important for me. The second issue is that it did not work at all to cover the few gray hairs I have. Although they are just a few the stand out against my dark hair and the product did not cover them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSI - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Too hard to rinse outI have had three sets of dye from eSalon now, and they have all been disappointing. I wanted a dark brown with purple. No matter how much they increased the amount of purple, it wasn't noticeable in my hair, so I just had very dark brown hair. I bought the brush and clips, and followed the instructions to the letter. When I came to rinse the dye out, a solid gel-like patch formed over my scalo and would not budge. I ended up shampooing several times before my hot water ran out and I had to give up. The colour did not last on my hair. I got perhaps 6 washes out of it before all the dark colour had washed out and my hair was back to my normal medium brown again. After reading other reviews I was so excited about giving this company a go, but the whole thing has been a disappointment. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsCharlotte - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Despite Specific Information on my hair color turned out redI made a point of being very clear that my hair pulled red at the slightest bit of warmth added to hair color. Despite this information and asking for an Ash my hair turned orange/red after coloring. I plan to ask for a full refund. I will have to spend double what I would have at my salon to have a corrective color done to fix this mistake. The whole point was to avoid spending tons of cash at the salon. Lesson learned! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not much changeIt was ok. I wanted something different. Not quite was I was looking for, and not much of a change from the color I've already been getting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Has the formula changed?I just colored my roots last night and after 2 thorough shampoos, my hair is a greasy mess. I followed all instructions and rubbed the color so that it would rinse out easier. The formula, after being mixed, seemed oilier than the past formulations. I like how the color turned out but am wondering if the formulation changed somehow? My hair is very curly and normally dry, but it looks like I poured olive oil all over my head. Not sure if I want to wash my hair 4 or 5 times every time I color with your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |