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Custom Color Set
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66,541 Verified Client Reviews |
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Gentle on scalp but no gray coverageI liked the personalization, the instructions and everything that came with the kit was excelent. The color was what I wanted at least in the bottle. The first issue that I had was the strong smell of the ammonia or whatever chemicals the formula had, it was very difficult to breath and to keep my eyes open during application however, it ended up being not as damaging for my sensitive scalp which was a good thing and very important for me. The second issue is that it did not work at all to cover the few gray hairs I have. Although they are just a few the stand out against my dark hair and the product did not cover them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSI - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Too hard to rinse outI have had three sets of dye from eSalon now, and they have all been disappointing. I wanted a dark brown with purple. No matter how much they increased the amount of purple, it wasn't noticeable in my hair, so I just had very dark brown hair. I bought the brush and clips, and followed the instructions to the letter. When I came to rinse the dye out, a solid gel-like patch formed over my scalo and would not budge. I ended up shampooing several times before my hot water ran out and I had to give up. The colour did not last on my hair. I got perhaps 6 washes out of it before all the dark colour had washed out and my hair was back to my normal medium brown again. After reading other reviews I was so excited about giving this company a go, but the whole thing has been a disappointment. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsCharlotte - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Despite Specific Information on my hair color turned out redI made a point of being very clear that my hair pulled red at the slightest bit of warmth added to hair color. Despite this information and asking for an Ash my hair turned orange/red after coloring. I plan to ask for a full refund. I will have to spend double what I would have at my salon to have a corrective color done to fix this mistake. The whole point was to avoid spending tons of cash at the salon. Lesson learned! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not much changeIt was ok. I wanted something different. Not quite was I was looking for, and not much of a change from the color I've already been getting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Has the formula changed?I just colored my roots last night and after 2 thorough shampoos, my hair is a greasy mess. I followed all instructions and rubbed the color so that it would rinse out easier. The formula, after being mixed, seemed oilier than the past formulations. I like how the color turned out but am wondering if the formulation changed somehow? My hair is very curly and normally dry, but it looks like I poured olive oil all over my head. Not sure if I want to wash my hair 4 or 5 times every time I color with your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
GreasyI read the reviews stating that this product is greasy but tried it anyway. It burned my eyes and nose even in ventilation. My hair now has a film and is gross. I am highly disappointed and got better results from Walmart off the shelf color. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
DissappiontedI was so excited to receive this box in the mail, and when it arrived I was elated to start! Unfortunately I had to wait a few days before I could dye it. I finally got to it last night and I followed all of the instructions to a T. I was so excited to see the final color of my hair finally back to brown, but dark brown this time. I eagerly got through the dying process and rinsed everything out exactly the way the instructions said to do it. I started to blow dry my hair..... It's purple. Literally purple. I am so disappointed. I was really looking forward to a more natural color which is why I was dying it brown from red in the first place. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I am not happy.I have developed sores on my head which I believe were aggravated by your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
WAY TOO DARKI liked the overall content - there was more color for my longer hair, but the color got soooo dark. I don't wish to use it again. Plus - I don't recall seeing any info on an auto-reorder when I tried it or I would not have. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
The packaging and product seems to be cheaply made nowThe packaging and product seems to be cheaply made now. I've been using you guys for awhile now, and noticed that my last order in May was different. The packaging is different and looks cheap. In the color comes a stain shield vaseline. This was different this time and didn't work, I had color stained on my face and forehead and have never experienced that with you guys before. Also, I felt like the color came out different even though I have been using the same color many times in a row on my roots only. The amount of product you get also decreased, especially with the shampoo and conditioner. If you were trying to save money, it shows, and not in a good way. Overall, I delayed reordering because of how the experience changed. I'm hoping this upcoming order is different, and if it is not I will be changing companies. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection! |