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Custom Color Set
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66,591 Verified Client Reviews |
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rubbishI used the coulor it did not do anything to the coulor I have also I have had to wash my hair 4 times as it would not come out and was all greasy I would rather use box coulor at leaset I no they work and don't have to wash my hair loads afterwards so I do not recommend and if I could would send back 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosemary - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
My hair color came out brownish red.My natural color is brown with blonde highlights. My first color application came out brown with coppery red roots. It was a complete and obvious color difference. I did not like the color. I am changing my color option and hope it will restore my natural hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Would not recommendIf I could give them a zero I would. I got a color not even remotely close to what I asked for. So, instead of saving money because I can't afford to have my dream red hair I took a chance on this brand. The reviews were great so I thought nothing could go wrong. I had blonde hair wanting to go copper red and I got a medium toned BROWN. THE EXACT COLOR I DID NOT WANT. My hair looks like poop and completely unnatural on me. So now, I have to go get it professionally corrected and who knows how much that will cost me. So, no I would not recommend this company. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Little change on black hairHi I received my coloring kit yesterday. I applied black color on the regrowth 15 minutes then the other gold effect color on my lengths 10 minutes. I had difficulty doing the second sentence I do not really see any difference. Next time, I'll ask my hairdresser to do it for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Need to change colorMy previous order was too dark for my hair. I requested change. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Disappointing resultsPoor gray coverage. Color did not blend so I had three different noticeable shades. The roots looked the same as they did prior to color. Too orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoAnne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HarshTo harsh on my hair. I won't be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We're always looking to improve our service and products, and truly value everything our clients say. Please let us know if there is anything else we can do to help! |
I ordered a warm blonde/light brown color, put it in and was so disappointedNot a happy camper my hair color isnt what i wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
COLORThe dark blond that was ordered, turned out to be a heavy red brown. CANCEL MY SUBSCRIPTION PLEASE. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Amount of liquidBottel size is small, liquid not enough for all hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonika - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |