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Custom Color Set
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66,591 Verified Client Reviews |
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Color changeIt didn't seem lighter like I asked. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
To darkI had my hair stripped from black to dark brown about 2 months ago. I used your colour treatment tonight and it is black again. It cost me a fortune to get rid of the black. The salon had to do it twice. This colour is black not dark brown. So disappointed I could cry. I have my sons wedding in just over a week and I did not want black hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvette - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Wax!I started noticing that after washing off the color the product leaves behind a super sticky substance which doesn’t wash away with 2 shampoos . It wasn’t like that before. The old formula was super and was leaving hair soft. This formula sucks and your suggestion to wash with soda and shampoo is ridiculous. I have also noticed that the hair doesn’t look as healthy anymore after this product. Super mad that I was wasting my money on something that did nothing but damage. Not coming back until that sticky thing is removed from color. Please cancel my account as I am unable to figur that in your site. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLareds - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not the color requestedI was really disappointed with the color I got. It was not the color I had hoped for. I am not sure if I want to reorder. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Color didn’t take to endsThe color at my roots is great but my ends are not the same color and are now rather drab looking.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShanna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nice product but hard to wash outLove the packing and contents. Directions are clear, you’re given two sets of gloves (game changer), shampoo, conditioner, dye preventer for your skin and a remover for mistakes on the skin. The price is good and it produces a nice color. However, the color is almost impossible to wash out. It even turns slick and almost stuck to your hair in the shower. I have to use the entire shampoo and then my own shampoo. Seems like it’s not worth the dye job I just did having to wash my hair four times afterwards. If you don’t get it all out, your hair looks greasy. Shouldn’t be that hard. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A little more gold next order pleaseA little more gold please 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It’s not love.I really want to love this product. The packaging is amazing. I’m a sucker for detail and there was no detail lost here. The personalization had me so excited! My final product wasn’t any better (or worse) than drugstore color, but more expensive ...even with the ends bottle thrown in. Less expensive than salon, yes... but my color really is just “meh”. Should I try something bold, a new hue? Give it another shot? I’m not sure it’s worth the money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBethany - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Check and double check your orderBecause I didn't check what was in my order and just saw that it came it, a wrong formula was made and when I put it in my hair - a great surprise - NOT MY COLOR. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour reveiwThe solution just does not take to my hair quite disappointed in it really from June 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJune - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |