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Custom Color Set
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66,541 Verified Client Reviews |
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Need to change colorMy previous order was too dark for my hair. I requested change. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Disappointing resultsPoor gray coverage. Color did not blend so I had three different noticeable shades. The roots looked the same as they did prior to color. Too orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoAnne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HarshTo harsh on my hair. I won't be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We're always looking to improve our service and products, and truly value everything our clients say. Please let us know if there is anything else we can do to help! |
I ordered a warm blonde/light brown color, put it in and was so disappointedNot a happy camper my hair color isnt what i wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
COLORThe dark blond that was ordered, turned out to be a heavy red brown. CANCEL MY SUBSCRIPTION PLEASE. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Amount of liquidBottel size is small, liquid not enough for all hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonika - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Extraordinarily displeased with the colorsMy hair is usually colored to an Auburn that is red in the sun and light reddish brown in any other light. The root dye I was sent is about 70% medium brown and 30% red/mahogany. The ends color was 100%mixed mahogany/red. My natural color is a dark Ash blonde/super light Ash brown. As a result my hair looks like I have several inches of root showing and red ends. And not the ombre kind. I will be going to get my old color tomorrow and redying in a few days. My roots were the part needing red and the ends needed evening to the reddish brown. I even considered doing the logical way but hoped the stylists knew what they were doing. Extremely dissatisfied. Perks were that it rinsed out easily and there was plenty for my long hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Very unhappyNot blonde, not platinum....just a flat dull gray. Going to have to go to my hairdresser to fix. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re so sorry to hear that you were disappointed by the results of your color application. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Keep an eye on your inbox for more details. |
grey hairwell like every other item to colour my hair the grey hair along the side temple even though I kept the colour on for 40 mins like asked didn't work...the grey are back and not sure if I will reorder. I liked the colour but thought it would work on those greys but it didn't. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicky - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Still not what I wantToo dark! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzette - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |