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Custom Color Set
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66,591 Verified Client Reviews |
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Didn’t like colorI wasn’t happy at all with the color and probably won’t be ordering anything else. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Horrible!!!!!Horrible product! Left mine and a friends hair feeling like wax. We had to purchase color lifter and corrector and deep conditioner from a beauty supply to fix it hair back to normal. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarcy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Hair oilyAfter dying my hair, it made it greasy and yucky. Don't think I'm gonna use it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Do not likeThis color was way to red. I was looking for a more brown red, more copper and golden 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDee - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
ColorAsked for more purple, burgundy and my hair is almost black :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Do not like the colorThe results make my hair look yellow and brassy. Please do not send me another kit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We truly appreciate your feedback. Upon reviewing your account, we see that a Colorist has already reached out to you to resolve this matter. Please let us know if there is anything else we can do to help! |
Not worth itWhile the color turned out nice, I believe I can achieve that with other products that are much less messy. This process is a mess. I’ve colored my hair at home several times before and I’ve never had to scrub the floor and entire shower area after doing so. While some hair loss is expected, I lost waaaayyy too much hair with this product. Moreso than with any box color I’ve used before. I wanted to like it but it’s just not worth it. If I colored every 5wks I’d probably be bald by the new year. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. Please be on the look out for an email from us regarding a resolution. We hope to continue helping you find hair perfection! |
Worst Color EverAbsolutely the worst experience I have had with eSalon...and the last! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTami - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ok colorMy hair was not as shiny as before when I colored it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryll - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Normally excellentHowever, the last time my hair came out darker than usual and I have written to ask for explanation/advice but not received any reply despite sending the message again some time ago. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |