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Custom Color Set
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66,541 Verified Client Reviews |
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Yikes. Did anyone read my requests?When signing up for the service, I specifically noted that I wanted to avoid gold and red colors in my hair (they make me look like a corpse). I received medium blonde hair color, and guess what? It is full of gold and red tones. In fact, when I look at the pictures of women in the salon advertising materials, they all have red and gold tones in their hair. What was I thinking?! No more for me. I’m back to my usual blonde at the grocery store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red-gold than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Very unhappy with the colourI ordered blonde with copper undertones, and to ensure I followed all steps correctly I got my sister over to do it for me. We followed all steps to a T but once she had dried it and I saw the colour I was so upset. I'm literally ginger, no blonde at all and its so dark compared with my own colouring. It is awful and will be worse once my roots start coming through which don't take very long as my hair grows really fast. I should of just went to a salon. 😭😭 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaggie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us with more details. We truly appreciate your feedback. |
I was not impressedThe color is nice but it didn’t take as well so I’m a little disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Terrible Hair Loss!!!Dear eSalon, I have used your product for several months now. At first it was great I liked the color and the gray coverage. Overtime I began to see increasing hair loss and a terrible waxy texture on my hair. I used it for a few more months to see if it was actually the hair care product that was causing me these problems. And it definitely was my hair loss now, I can see my scalp, After a lifetime of very thick hair. I am very disappointed upset and I will not be using this anymore. I’m aware that it may work for some people but I’ve read a lot of reviews that customers that have had the same experience as I did. Please take me off of your list and end my account I do not want to hear from you again! I am aware that this product may work well on other people but has done me damage. Again please delete me from your system!!!!!!! Tammy Adkisson 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - Thank you for reaching out to us here at eSalon. We are so sorry to hear about your experience with our color. Our Color Happiness Guarantee is something we take seriously and we want to work with you to find a resolution for you. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Color too lightThis shade is far too light. Also need more ash tone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Never receivedNever received 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We truly appreciate your feedback. Upon reviewing your account, we see that an eSalon Team Member reached out to resolve this matter. Please let us know if there is anything else we can do to help! |
Didn’t like colorI wasn’t happy at all with the color and probably won’t be ordering anything else. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Horrible!!!!!Horrible product! Left mine and a friends hair feeling like wax. We had to purchase color lifter and corrector and deep conditioner from a beauty supply to fix it hair back to normal. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarcy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Hair oilyAfter dying my hair, it made it greasy and yucky. Don't think I'm gonna use it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Do not likeThis color was way to red. I was looking for a more brown red, more copper and golden 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDee - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |