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Custom Color Set
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66,541 Verified Client Reviews |
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Good color, but way too much red in colorI liked the color, but it had way too much red and gold in it. It turned my gray hairs gold, and since the color was a light brown, it made them stick out even more. I have sent a note to my colorist to completely take out the gold and focus more on blonde and blue base for next time. We'll see how it goes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your matter. Please let us know if there is anything else we can do to help! |
Not goodThe color was to dark I didn't like it wasn't what I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYeira - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
The most horrendous I have ever tried.I will never use this again. The color was off and it colored my scalp black! Do not send me any more and I want my money back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
color adjustment not what I asked for.A couple of orders ago, I asked for a color adjustment which I described as "more red" what I got was a mix with double or more on the copper. It was so orange! Not a fan. Unfortunately, The latest shipment is the same because I was traveling for five weeks and didn’t get the color or ship date changed. I realize these are problems that I caused, but now I’m stuck with this orange hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeeDee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A little darker than I would likeI don't know whether or not I am doing something wrong when selecting my color or whether it is the case that I cannot go any lighter than one color above my natural color, but I would prefer to go lighter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Love the color but what a mess to apply.The color was darker than expected but I am thrilled just the same. Took me out of my comfort zone and I am better for it. I am not sure how subsequent kits are going to manage to keep this color going. It is too soon to know how much the dark color will fade. The product is runny and messy. Because it is so thin it was hard to apply at the back of my head. I was cleaning color off my shower walls for days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTuesday - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Yikes. Did anyone read my requests?When signing up for the service, I specifically noted that I wanted to avoid gold and red colors in my hair (they make me look like a corpse). I received medium blonde hair color, and guess what? It is full of gold and red tones. In fact, when I look at the pictures of women in the salon advertising materials, they all have red and gold tones in their hair. What was I thinking?! No more for me. I’m back to my usual blonde at the grocery store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red-gold than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Very unhappy with the colourI ordered blonde with copper undertones, and to ensure I followed all steps correctly I got my sister over to do it for me. We followed all steps to a T but once she had dried it and I saw the colour I was so upset. I'm literally ginger, no blonde at all and its so dark compared with my own colouring. It is awful and will be worse once my roots start coming through which don't take very long as my hair grows really fast. I should of just went to a salon. 😭😭 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaggie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us with more details. We truly appreciate your feedback. |
I was not impressedThe color is nice but it didn’t take as well so I’m a little disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Terrible Hair Loss!!!Dear eSalon, I have used your product for several months now. At first it was great I liked the color and the gray coverage. Overtime I began to see increasing hair loss and a terrible waxy texture on my hair. I used it for a few more months to see if it was actually the hair care product that was causing me these problems. And it definitely was my hair loss now, I can see my scalp, After a lifetime of very thick hair. I am very disappointed upset and I will not be using this anymore. I’m aware that it may work for some people but I’ve read a lot of reviews that customers that have had the same experience as I did. Please take me off of your list and end my account I do not want to hear from you again! I am aware that this product may work well on other people but has done me damage. Again please delete me from your system!!!!!!! Tammy Adkisson 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - Thank you for reaching out to us here at eSalon. We are so sorry to hear about your experience with our color. Our Color Happiness Guarantee is something we take seriously and we want to work with you to find a resolution for you. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |