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Custom Color Set
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66,591 Verified Client Reviews |
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You suckI have been trying to cancel. You all are lying in your fine print. You say you can cancel on your website but there is no way to do that. I am going to report you to the better business bureau and any other organization I can think of and on Yelp and facebook and anywhere else I can warn people never to use this product! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - Thank you for your feedback. We apologize for the disappointing experience you had on our site. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if you have any other concerns or questions. Again, thank you for your input, we take it to heart! |
Still not exactly the color I was hoping forNot sure still experimenting. Hopefully will figure out what I am looking for soon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
My hair is red!!! Ugh!!My hair was to be dark blonde not red. My hair is delicate so I can’t just go recolor. 😭😭😭😭 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJori - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Worst decision ever!Worst decision ever! My hair looks like a cheap red velvet cake; I am so disappointed! It absolutely does not look salon quality; more like hot topic employee diy. Frustrated that it took so long to get here and that I wasted so much time to ultimately have ridiculously awful hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeff - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
did like itdid not like it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
scalp blistershair color made my scalp blister cannot use 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
turned brassy. did not cover all the greysI want to cancel but can't find where. the color match (even with a headshot) turned brassy in days and did not color my gray as well as store nought brands. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula. Our Color Experts have been in contact via email with more details. |
This company will not leave me alone!First order came with a leak, and I just about ruined my sofa. I contacted the company, heard nothing. Suddenly I received a new kit, but though canceled my account, I continue to get emails. I see my account is still active, though on hold on their site. I to cut all ties to this company and all my information deleted. It does not seem possible. Whatever you do, do not create an account with this company! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We take it all to heart! |
NOT WHAT I ASKED FOR and exactly what I stated before purchase that I did NOT waI specifically asked for dark blond, cool tones and NO brassy, orangey color. My hair is no longer ANY blonde. It’s this Brown, brassy , orange mess! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetsy - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We take it to heart. You are backed by our Happiness Guarantee so please look out for an email from us with more details. |
Need grey coverageLike the color but would love more grey coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaritza - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |