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Custom Color Set
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66,516 Verified Client Reviews |
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ColorHello, I will need to cancel any upcoming orders as was not able to leave on more than 15 minutes as burned my scalp. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGraziella - Thank you for your feedback. We apologize for the disappointing experience you had with our Color. We're always looking to improve our service and products, and truly value everything our clients say. Please be on the look out for an email from us with more details on a resolution. |
Not for meI spent an entire weekend trying to get this procedure down right and after multiple strand tests I moved forward with the color to find it was a waste of my time and money. This color made my hair slightly red and was very displeased with results and made me extremely frustrated and upset. I scheduled a hair appointment next and to pay double what I normally would. Feeling this product robbed me and will not be a returning customer and would like to receive my money back if possible. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. Please be on the look out for an email from us with more details. |
They just don’t do anything to helpI’ve tried several attempts to reach someone and if your not ordering they pass you on and No one will help you. I wanted my color lighter it’s been too dark and then shipped too often.., and now with no success I want to just cancel the whole thing. Very disappointed and not pleased 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSue - Thank you for your feedback. We apologize for the disappointing experience you had with our service and hair color. We're always looking to improve our service and products, and truly value everything our clients say. Please be on the look out for an email from us resolving this matter. |
Color lasted 4 daysI am so sad. This is my 2nd time using the product and the grey hairs LITERALLY came back after 4 days. I kept it on for 30 min as instructed also. I've never had this happen with any hair color. Waaaah 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not ash at allMy hair is the same warm tones if not more, and I got hot roots from the color. I’m sure it works great for other people. I do not like my results and will not order again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help! |
usually good product but this time my hair is way to orange especially the rootsI have been getting the product for some time. However this is the second time it has come out orange especially the roots. last month it was perfect color but dry added the shine this time but made me too copper looking. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Didn't cover all of my grayMy overall experience with eSalon has been mixed so far. My first shipment was a disaster as one of the bottles leaked during shipping and was not salvagable. So, had to wait for shipment number2. I have pretty long hair and it was daunting trying to follow the directions and not get the product all over me, even with the hair clips, towels, etc. When I finally finished and blow dried, my grays were not covered and that was one of my main concerns. The root color didn't match the ends of my hair, I'll chalk that up to the fact that it's hard to match up new growth to the old when changing a color. However, my hair feels relatively healthy and shiny. I haven't decided if I'll try a second shipment yet. I don't know if I'm impressed enough to go through the hassle again. Pros: Shiny hair, softer hair, good color on the roots Cons: Didn't cover all the grays, color on roots didn't match the ends, the application steps were tedious 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAena - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to get the ends matter resolved. We apologize that you were also disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to also get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Disappointed in the custom serviceI was quite hopeful, but wound up disappointed. I wanted to create some even harmony on the few years of dye and highlights that have left my hair a pretty wide range of shades and stripes, mixed with a bit of grey. I completed the lengthily questionnaire and sent pictures that pretty well illustrated the 'problem'. I was sent a root-covering kit, which doesn't make sense as it would only add one more shade to the mix. The customer service rep made no effort to try to rectify the situation, which seems odd for from a custom hair color company. I returned the kit, unopened. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - Thank you for your feedback. We apologize for the disappointing experience you had with our color and customer service. We're always looking to improve our service and products, and truly value everything our clients say. We see that a color specialist has attempted to rectified the matter. Please let us know if there is anything else we can do to help! |
Didn't cover gray.I filled out the question form, but it wouldn't let me submit. Anyway, this is what I said... The gray wasn't covered like it was the prior time. The lighter shade was better, but I still felt that it was a little brassy on the top. Maybe I need to keep it on longer (although I did the amount of time in the instructions). I am going to re-color it right away if it isn't too harsh and if it is okay with your formula. Can I have it sent immediately, so I can re-color? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLora - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Colour leakMy hair was still leaving stains on my pillow cases still after 4 weeks had to throw my pillow case as it was stained I did like my colour so was gutted really although it has faded lots. I wanted purple tones and now it’s more red I had pear mahogany. It was a lovely colour just faded so much again I’m gutted as I was a qualified hair dresser that had to stop due to health problems. I found the colour set up very professional. I thought at last a professional colour set up with our having to go to salon I thought at last so was truly gutted as would have stuck with your company for ever. You did send me a message saying you would send me something free but never heard anything until now. I’d probably try again with yourselfs but I don’t no if I dare and if you were a real salon I’d expect it re done free of charge it as faded & stained my bedding and towels so ???? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results and the experience you had while using our color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us with more details. We truly appreciate your feedback. |