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Custom Color Set
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66,591 Verified Client Reviews |
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Good IdeaSeems like it would be a great idea to be able to get your hair dye in the mail without having to remember to buy it at the grocery store. The product unfortunately, didn't work for me. Tried it three times and within one weeks I would have to do root touch up kits. Amyway, just because a.product doesn't work for one person doesn't mean it won't be the greatest product for someone else. Good Luck! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We apologize that your color results faded faster than you were expecting. We truly appreciate your feedback and upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Not enough colorI will start by saying that because I have long thick hair I was suppose to receive two bottles of color. I only received one. It is unfortunate because I really wanted the color to work. Hopefully they will get it right this next order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatherine - We’re so sorry to hear that you were disappointed by our product. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for a call from us our Expert Colorist who will help resolve this matter. We truly appreciate your feedback. |
Color was darker than expectedI ordered a medium brown and it was much darker than I expected it to be. The coverage and everything else about it was nice, but I wasn't happy with the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Will try one more timeI absolutely love the color but I was not thrilled with how the product made my hair feel while coloring. When rinsing my hair was very goopy and dry feeling like I had overproccesed it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandi - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Damaged.Upon opening box, one of the developers had spilled all inside the box. Everything was soaked in developer. Also did not receive color application brush. For first time user I'm very disatisified! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We truly appreciate your feedback. Upon reviewing your account, we see that a Color Specialist has emailed you to resolve this matter. Please let us know if there is anything else we can do to help! |
Color faded fast to an orangey BrownMy greys are still grey and the brown faded to an orangey green (didn’t think that color was even possible). Won’t be ordering again. I wish it would have worked because I hate spending tons of money at the salon but I guess it’s worth it to not have it look this bad. Going to salon for a fix tomorrow. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not at all the colour I wanted, but everything else is fabulousThe product is really easy to put together and apply. The packaging is lovely, and I loved all the extras. However, I wanted to go more ginger, I had some baylayage already. I now have an even mid brown tone, all my highlights have gone, my hair is as dark as my roots all the way down, and still no ginger, not even Auburn. As I say, loved the service a d packaging, but will not be using again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover greyVery disappointed in results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLouise - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
The colour was too red/orangeThe colour turned out to be slightly too red/orange. I would like it to be more natural as on my images from the 9 of aug, which is placed under my pictures. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dry hairThe product seemed to dry my hair out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We're truly sorry that our hair color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |