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Custom Color Set
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66,516 Verified Client Reviews |
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way too dark....there is no color dimension in this product. all drab.....cancel my orders i do not like this product at all.....Better dimension from clairol box dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We want to be sure and make this right so please be on the look out for an email from us with a resolution! |
Easy applicationEasy application but unfortunately can't tell a difference from my natural hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDakota - We’re so sorry to hear that you were disappointed by the results of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not for really thick hairThe color is fine, trying to get the color out is a whole different story. I've used the demi-permanent and it washed out easily. I've used the permanent color twice and both times I've had the same issue. It takes 6 - 8 washes to get the color out of my hair and scalp. I have tried putting it in sections and washing one section at a time. I get in the shower and wash some of the surface color (slimy goo) off, then start adding shampoo, wash it out, then repeat 5 more times. There is not enough shampoo provided for even half of the washings. Inevitably I have to wash it again that same day because of a spot that I have missed. I'm sure the color works great for someone with thinner hair than I have and can actually wash it out but I have super thick hair which I have mentioned to my colorist each time they have called. The positive is that the color is SOOO easy to put on when using the bottle and just rubbing the color with a gloved hand. Plus with my really thick hair, I use every drop, but only able to get a thin layer on the remaining hair. It is great coverage for the gray hair. There are a lot of wins for esalon and the concept is great, but getting the color to wash out is enough to cancel my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Still feels gummyI tried esalon before and had a problem with the product leaving my hair feeling gummy for over a week and looking awful. The color is terrific but the feel is terrible! I thought I would retry when I had heard it went through a change but I have the same problem. I used the shampoo and conditioner it came with and still my hair felt like I had been slimed. It’s sad because it is my favorite color, that I just can’t get with other box color, but the feel just is not good and I have to plan on not going out for at least a week after a coloring.😞 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
didn't workWhile I love the idea of customisation of colour and the colourist was really nice, I tried twice and both times the colour turned to orange on my hair, although I had mentioned that this usually happens with dies. The texture of the die is gel-like and incredibly difficult to wash out, and my hair looked very dry after the colouring, when with other brands the conditioner makes it look glossy. I still think customisation of colour is a great initiative and it's going to improve over time. All the best! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngeles - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will do what we can to make things right. Please keep your eye out for an email from us with more details on a resolution. |
First shipment was perfectI love this product, my first shipment the color was perfect! But my second shipment the color was completely different and very dark. Two totally different colors. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiza - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Ugh! Mousey hair!Unfortunately, I didn’t get what I first ordered, which was a light ash blonde. Instead I got sent a medium ash, it now looks like my original mousy colour that I’ve been dyeing for years to get rid of it! I did get an apology and a refund, which is good of them! So I’m washing my hair like mad, trying to lessen the mousy colour and it has gone a shade lighter, but not anywhere near my preferred blonde! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSalGal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
DisappointedThere was plenty of product to do my long hair which was great however I am disappointed with the fading of the colour after 3washes Have redone my hair with usual shop bought dye after 10 days not happy I expected more from this for the price 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
ColorHello, I will need to cancel any upcoming orders as was not able to leave on more than 15 minutes as burned my scalp. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGraziella - Thank you for your feedback. We apologize for the disappointing experience you had with our Color. We're always looking to improve our service and products, and truly value everything our clients say. Please be on the look out for an email from us with more details on a resolution. |
Not for meI spent an entire weekend trying to get this procedure down right and after multiple strand tests I moved forward with the color to find it was a waste of my time and money. This color made my hair slightly red and was very displeased with results and made me extremely frustrated and upset. I scheduled a hair appointment next and to pay double what I normally would. Feeling this product robbed me and will not be a returning customer and would like to receive my money back if possible. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. Please be on the look out for an email from us with more details. |