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Custom Color Set
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66,591 Verified Client Reviews |
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Completely missed the markThis color came out a strong brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. With our fully customizable color line, we are able to adapt to most any color goal you have! Please let us know if there is anything else we can do to help! |
Not as good as I had hopedMy hair is very silver. This product covered the silver well enough but the ammonia based product reeked and dried out my hair, even with the conditioner. My hair fell out in hand fulls. Will go back to the product I was using previously. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathie - We’re so sorry to hear that you were disappointed by our hair color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we want to be sure to make this right. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too red!I had wanted my hair more brown and my hair came out red again. I was furious! I called the company and said I did not want any more orders! The color from last month is still siitting in the box. Your developer needs is the strongest smelling I have used. It makes my eyes water and I cough. I do not want any products. This is now my 2nd notice. The first was a phone call. I do not want to use your hair color products. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimithy- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details. |
love grays?If you love gray hairs standing right out, imedately after dying it? Than this is what to expect. Product was darker than expected and no help with covering the grays.Please cancel any type of subcription and stop trying to bill me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We’re sorry to hear that your hair color is not covering the grays and was darker than as expected. Your order is fully backed by our Color Happiness Guarantee, and we want to be sure to make this right. Please be on the look out for an email from us on a resolution and more details. |
Did not cover my gray at allNot happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlba - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee and would like to see how we can make things right. Please be on the look out for an email from us with more details! |
Very bad service - please cancel immediatelyI am really cross. I wanted to try a one-off colour and had no idea that I signed up monthly. I only realized when I received another box. Please note this is only the second one I have received so I am not happy that I have paid for three. I would like this canceled immediately and will be taking action up against you with my bank. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - Thank you for your feedback. We apologize for any confusion with your account. We're always looking to improve our service and products, and truly value everything our clients say. We want to make this right so please look out for an email from us with a resolution! |
Damaged during deliveryReceived the package and the developer all leaked out. The top was almost totally unscrewed therefore I am unable to use this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - Thank you for your feedback. We apologize for the disappointing experience you had with receiving your damaged order. We're always looking to improve our service and products, and truly value everything our clients say. We would like to make things right so please be on the look out for an email from us with a resolution. |
I keep asking for lighter and I keep getting darkI’m not sure why I just keep getting a super dark brown when I’ve asked each time for several shades lighter? I hoped third time would be a charm so I kept my order coming and even added the highlights this time. BIG mistake. Not only do I once again have super dark brown hair (black almost) now I have atrocious bright red streaks!! I followed the instructions exactly, since I know these things can go wrong. And I’m not new to the highlighting at home game either. I often got compliments on my previous color and highlight set, but they got discontinued. Now I have to hide my hair until I can recolor it after work tomorrow! I really wish this all would have worked for me because I do enjoy the convenience of having color delivered to me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
DisappointedI have been a member since 2014. The last time I colored my hair it had this nasty feel to it! I had to wash my hair 3 times with my shampoo and that was after using their shampoo! Every time I wash my hair the color is still washing out! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Order cancelled due lack of professional support.Sadly, I cancelled my last order after speaking with Hannah regarding my concerns. My concerns were that I had three, YES, 3! distinct colors of hair on my head. This, after following the e-Salon instructions for covering & correcting my unfortunate "HOT ROOTS". The instructed cover-up/repair was not successful. I ended up with very dark ends, still blazing orange roots, and new growth gray roots. HANNAH spoke to me on the telephone. I called looking for advice and helpful direction. Hannah was very sarcastic, condescending and hostile. She encouraged me to accept a full refund as a resolution. It was extremely obvious she wanted to dismiss my issues and dismiss me personally. This person is NOT an asset to your business. Hannah is especially not equipped to deal with client issues. I am extremely disappointed with the outcome of my relationship with e-Salon. I expected better and I certainly deserved better! I assigned one star for your packaging presentation. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - Thank you for your feedback. We apologize for the disappointing experience you had with our customer service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection. |