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Custom Color Set
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66,591 Verified Client Reviews |
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Never got my order.Cancelled my account with esalon and never received what I had ordered days before hand. Not impresses. A waste of my money 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLarissa - Thank you for your feedback. We apologize for the disappointing experience you had with your most recent order. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details. |
ColorStill having hard time covering gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your coverage. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not GoodThis was supposed to be cool dark blond, but it came out a strange gold color. As it faded out over one week, it looked progressively worse. I followed the directions exactly. I think the problem is in the product--it's just not great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Doesn't color roots wellI love the color that you made for me. I just wish it would have colored my roots. My roots are completely White but it is a course White. I did as your instructions said but after I washed my hair even the first time I could see the white Roots the second time I washed my hair it was like I didn't even color my roots I'm very disappointed this is expensive and supposed to be best hair color. I have had box colors last longer at from Walmart. I am thinking of cancelling my next shipment from you because it does not work as well please if you responded this what can I do 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLana - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not so good this timeWasnt as good as it normally is, seemed stronger amonia smell and the colour coverage wasnt first class like before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Faded Fast!I loved the color but by week two it had faded almost completely out. I understand reds are tough but it has been about a month and I have nowhere near the color I wanted. I want to try again but I am a bit skeptical right now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not responsiveI’ve emailed my feedback on the color and how It lifted my roots resulting in lighter roots and darker ends. I’ve emailed twice, they provided me with an account credit but my colorists hasn’t adjusted my color and the second order also provided me with the same results. I don’t recommend I’m now receiving my third order and after my email I was surprised to see the color is still the same... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Eeeek!MY HAIR IS ORANGE! NOT GOOD. NOW I HAVE TO GO TO A SALON TO TRY AND MAKE THIS A NORMAL. OR FACISIMILE OF NORMAL COLOR! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
I asked for brown - I got blondI asked for light brown- I said. Am a brunette not a blond. The container says blond. The lady I spoke to tried to convince me to go for what they sent because brown may be too dark. I didn't want dark brown. I wanted brown. A warm brown. Since the person I spoke to was adamant about giving me dark blond-I said to cancel my future orders. And now I find out I cannot return as it is hazardous. Then the lady said I have to pay S&H I said you sent me blond- I did not order blond. I am keeping this container as post office says it is hazardous. So I have to throw it away. It is not right I am paying for a product I cannot even return when your company sent the wrong color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClingan - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkIm so confused as to why my hair keeps getting darker rather than lighter...i give up😥 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |