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Custom Color Set
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66,516 Verified Client Reviews |
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Damaged.Upon opening box, one of the developers had spilled all inside the box. Everything was soaked in developer. Also did not receive color application brush. For first time user I'm very disatisified! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We truly appreciate your feedback. Upon reviewing your account, we see that a Color Specialist has emailed you to resolve this matter. Please let us know if there is anything else we can do to help! |
Color faded fast to an orangey BrownMy greys are still grey and the brown faded to an orangey green (didn’t think that color was even possible). Won’t be ordering again. I wish it would have worked because I hate spending tons of money at the salon but I guess it’s worth it to not have it look this bad. Going to salon for a fix tomorrow. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not at all the colour I wanted, but everything else is fabulousThe product is really easy to put together and apply. The packaging is lovely, and I loved all the extras. However, I wanted to go more ginger, I had some baylayage already. I now have an even mid brown tone, all my highlights have gone, my hair is as dark as my roots all the way down, and still no ginger, not even Auburn. As I say, loved the service a d packaging, but will not be using again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover greyVery disappointed in results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLouise - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
The colour was too red/orangeThe colour turned out to be slightly too red/orange. I would like it to be more natural as on my images from the 9 of aug, which is placed under my pictures. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Dry hairThe product seemed to dry my hair out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We're truly sorry that our hair color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
You suckI have been trying to cancel. You all are lying in your fine print. You say you can cancel on your website but there is no way to do that. I am going to report you to the better business bureau and any other organization I can think of and on Yelp and facebook and anywhere else I can warn people never to use this product! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - Thank you for your feedback. We apologize for the disappointing experience you had on our site. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if you have any other concerns or questions. Again, thank you for your input, we take it to heart! |
Still not exactly the color I was hoping forNot sure still experimenting. Hopefully will figure out what I am looking for soon 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerry - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
My hair is red!!! Ugh!!My hair was to be dark blonde not red. My hair is delicate so I can’t just go recolor. 😭😭😭😭 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJori - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
Worst decision ever!Worst decision ever! My hair looks like a cheap red velvet cake; I am so disappointed! It absolutely does not look salon quality; more like hot topic employee diy. Frustrated that it took so long to get here and that I wasted so much time to ultimately have ridiculously awful hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeff - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |