|
Custom Color Set
|
66,516 Verified Client Reviews |
|
Sort by: |
|
Did not cover my gray at allNot happy 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAlba - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee and would like to see how we can make things right. Please be on the look out for an email from us with more details! |
Very bad service - please cancel immediatelyI am really cross. I wanted to try a one-off colour and had no idea that I signed up monthly. I only realized when I received another box. Please note this is only the second one I have received so I am not happy that I have paid for three. I would like this canceled immediately and will be taking action up against you with my bank. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKatie - Thank you for your feedback. We apologize for any confusion with your account. We're always looking to improve our service and products, and truly value everything our clients say. We want to make this right so please look out for an email from us with a resolution! |
Damaged during deliveryReceived the package and the developer all leaked out. The top was almost totally unscrewed therefore I am unable to use this product. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCheryl - Thank you for your feedback. We apologize for the disappointing experience you had with receiving your damaged order. We're always looking to improve our service and products, and truly value everything our clients say. We would like to make things right so please be on the look out for an email from us with a resolution. |
I keep asking for lighter and I keep getting darkI’m not sure why I just keep getting a super dark brown when I’ve asked each time for several shades lighter? I hoped third time would be a charm so I kept my order coming and even added the highlights this time. BIG mistake. Not only do I once again have super dark brown hair (black almost) now I have atrocious bright red streaks!! I followed the instructions exactly, since I know these things can go wrong. And I’m not new to the highlighting at home game either. I often got compliments on my previous color and highlight set, but they got discontinued. Now I have to hide my hair until I can recolor it after work tomorrow! I really wish this all would have worked for me because I do enjoy the convenience of having color delivered to me. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
DisappointedI have been a member since 2014. The last time I colored my hair it had this nasty feel to it! I had to wash my hair 3 times with my shampoo and that was after using their shampoo! Every time I wash my hair the color is still washing out! 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHeather - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Order cancelled due lack of professional support.Sadly, I cancelled my last order after speaking with Hannah regarding my concerns. My concerns were that I had three, YES, 3! distinct colors of hair on my head. This, after following the e-Salon instructions for covering & correcting my unfortunate "HOT ROOTS". The instructed cover-up/repair was not successful. I ended up with very dark ends, still blazing orange roots, and new growth gray roots. HANNAH spoke to me on the telephone. I called looking for advice and helpful direction. Hannah was very sarcastic, condescending and hostile. She encouraged me to accept a full refund as a resolution. It was extremely obvious she wanted to dismiss my issues and dismiss me personally. This person is NOT an asset to your business. Hannah is especially not equipped to deal with client issues. I am extremely disappointed with the outcome of my relationship with e-Salon. I expected better and I certainly deserved better! I assigned one star for your packaging presentation. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsShirley - Thank you for your feedback. We apologize for the disappointing experience you had with our customer service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection. |
Good IdeaSeems like it would be a great idea to be able to get your hair dye in the mail without having to remember to buy it at the grocery store. The product unfortunately, didn't work for me. Tried it three times and within one weeks I would have to do root touch up kits. Amyway, just because a.product doesn't work for one person doesn't mean it won't be the greatest product for someone else. Good Luck! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRachel - We apologize that your color results faded faster than you were expecting. We truly appreciate your feedback and upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Not enough colorI will start by saying that because I have long thick hair I was suppose to receive two bottles of color. I only received one. It is unfortunate because I really wanted the color to work. Hopefully they will get it right this next order. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKatherine - We’re so sorry to hear that you were disappointed by our product. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for a call from us our Expert Colorist who will help resolve this matter. We truly appreciate your feedback. |
Color was darker than expectedI ordered a medium brown and it was much darker than I expected it to be. The coverage and everything else about it was nice, but I wasn't happy with the color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSarah - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Will try one more timeI absolutely love the color but I was not thrilled with how the product made my hair feel while coloring. When rinsing my hair was very goopy and dry feeling like I had overproccesed it 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBrandi - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |