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Custom Color Set
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66,591 Verified Client Reviews |
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Not for meI sent an email asking that the color be made with a light blonde rather than a medium blonde because I wanted it to have a strawberry blonde look. Well it arrived made with a medium blonde color. I thought ok I'll try it. I was right. I don't like it...it's too dark and not red enough. It doesn't look anything like a strawberry blonde. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
FadingThe color faded and grays came through before 4 weeks. Also grassiness setting in. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuanita - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Still does not coverI have less than 15% of my hair that is gray. My formula was supposedely adjusted with this shipment, but it still does not cover. Immediately after washing, the gray is still there. It just stands out even more... So disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
RatingI am trying to still order my free (compensatory) color you’d promised me. I requested it earlier this year. You responded that you would take care of me soon. Nothing about that has been communicated to me since then. ??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLin - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Sorry not what I wantedMy hair on the top is the color I wanted the color on the bottom half is not the same color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Damaged product and wrong colorwhen ordering my second shipment how color I changed the color and send pictures as to what I wanted I was then contacted and told they could not do the exact color I wanted and then shoot me the product that I previously ordered with one extra Free bottle of ends Refresher. The issue was that the color they sent me was still on mahogany when I wanted a darker brown instead of medium brown with Violet instead of mahogany so I was not very happy with that then when I contacted support I told them that received damaged product as well as the wrong color and I then had to go by new color from a store because I had a vacation planned that now I would not have my hair die in time for and had to spend more money than I was planning on when they refunded me an early refund without sending the product back yet it was only $20 refund so it was $15 short of what I paid for my order. This has been a very stressful situation for me having to figure out things at the last minute for my trip spend more money than I wanted and then have to wait a week for my funds to be transferred back to my card and it wasn't even the full amount that I actually paid. I will probably never order from this company again. Hopefully this gets resolved one positive thing I can say about this company is the support team is very quick to respond to any questions and emails I sent they did respond in less than 24 hours of each email I sent so that is one thing this company does have good customer service support 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Too darkThe colour formulated for me was way too dark, it was very harsh and although it covered my previous colour and abundant grey roots I couldn't get used to it looking nearly black. I wanted a warm colour, more a chestnut brown which was nothing like the end result. I'm not sure I can trust buying further hair colour via the Internet and would be nervous about using one again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Colour - Great Condition & Quantity!I've found the colour now i think that best suits me. I think the conditioner though could be more generous. Ive a lot of hair! They very kindly gave me a bottle as the condition of my hair after colour wasnt great. However with this conditioner now its much better. I think there should be at least enough of this bottled conditioner in the order for more than one go. Obviously short and long, thick or thin hair means you should have an adequate amount i think for at least 4 washes after hair is coloured? Great colour... needs great conditioner right away for the fullest of effects! Slàinte ... Ali 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAli - We're so happy to hear that you're enjoying hair color, however we're sorry about your disappointment in our Conditioner. Please be on the look out for an email from us with more details on a resolution. We truly value your feedback and look forward to hearing from you again in the future. |
DullMade my hair look very dull and flat, instead of being coppery, it just made my hair darker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Buyer Beware!Followed directions to a T! Experienced waxy, gummy residue. Several washes didn't help. Color-perfect at that point. Next day I tried eSalon's suggestion of baking soda/shampoo. 2 washings, still waxy & gummy. Had to use Dawn dish soap w/baking soda. It removed the residue and totally stripped my hair & most color. Hair is now dry, brittle & blah color. It is not longer soft and silky like it was before I used eSalon. Regretful & bummed because I so wanted this product to be what it is hyped up to be. It's not :( --at least for me it's not!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBridget - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |