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Custom Color Set
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66,516 Verified Client Reviews |
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WISH I COULD REVIEW PRODUCT, BUT.....I HAVE YET TO RECIEVE MY ORDER WHICH WAS PLACED A WEEK (7DAYS) AGO. THE eSALON SITE SHOWS IT BEING SENT OUT 9/20 BUT THE CARRIER TRACKING SHOWS IT SITTING IN LAS VEGAS SINCE THEN. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - Thank you for your feedback. We apologize for any confusion with your upcoming order being shipped to you. We're always looking to improve our service and products, and truly value everything our clients say. We have sent you an email with more details on this matter. Please be on the look out for an email in your inbox. |
Dark rootsHello, Gray coverage is good, but my roots are darker than the rest of my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEdna - We’re so sorry to hear that your roots came out darker than anticipated. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
CancelingMy color was darker then picture shown and no shine at all. Washed it 3 days later and it looked duller and brittles. Will not buy again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
YUK, YUK, YUK - CANCEL CANCEL CANCELDespite following the instructions to the letter (including the bit about massaging the stuff in to "break up the residue") I am left with a disgusting waxy, greasy film on my hair - especially the bits I didn't even colour, which I can't get rid of. The shampoo supplied just made it worse. It was totally vile, I ended up trying to scrape it out with my fingernails. I think it has clogged up my shower drain. And seven washes later I still haven't got the foul stuff out of my hair. Absolutely vile. I want my money back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Nice tone but a tad darker than I wantedThe presentation of this product was great and I had everything I needed to colour my own hair. However, I would have perhaps liked to have been contacted by the colourist beforehand to check a couple of things. The colour has turned out darker than I would have liked. I said I had medium brown hair and didn’t want it darker, but I was sent a dark brown base colour which my hair has absorbed strongly. I do however, like the auburn tones. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help! |
Completely missed the markThis color came out a strong brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. With our fully customizable color line, we are able to adapt to most any color goal you have! Please let us know if there is anything else we can do to help! |
Not as good as I had hopedMy hair is very silver. This product covered the silver well enough but the ammonia based product reeked and dried out my hair, even with the conditioner. My hair fell out in hand fulls. Will go back to the product I was using previously. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathie - We’re so sorry to hear that you were disappointed by our hair color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we want to be sure to make this right. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too red!I had wanted my hair more brown and my hair came out red again. I was furious! I called the company and said I did not want any more orders! The color from last month is still siitting in the box. Your developer needs is the strongest smelling I have used. It makes my eyes water and I cough. I do not want any products. This is now my 2nd notice. The first was a phone call. I do not want to use your hair color products. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimithy- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details. |
love grays?If you love gray hairs standing right out, imedately after dying it? Than this is what to expect. Product was darker than expected and no help with covering the grays.Please cancel any type of subcription and stop trying to bill me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We’re sorry to hear that your hair color is not covering the grays and was darker than as expected. Your order is fully backed by our Color Happiness Guarantee, and we want to be sure to make this right. Please be on the look out for an email from us on a resolution and more details. |
Did not cover my gray at allNot happy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlba - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee and would like to see how we can make things right. Please be on the look out for an email from us with more details! |