66,591 Verified Client Reviews |
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Not what I wanted.It just looks like my original color. No change. Cant see my original picture it figure how to change future orders. Hate it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenee - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Colorists have a hard time following directions/requests10/5/18 This is an update from my last review. I requested dark blonde intense red to be sent to me along with the correct type of developer. Once again, I got the wrong thing. I got intense copper, a completely different color with a completely different color number attached. I clearly stated the color in a message through the website but was still sent the completely wrong color. In addition, I need to color my hair tomorrow and it takes forever for them to ship to me. I'm almost ready to try Madison Reed. Maybe they can send what is asked for the first time. Previous Review: At least two or three times I've asked for a specific color, darker, lighter, more red, etc. and the request was either completely ignored or completely misunderstood. There seems to be communication issues with some of the people creating the orders. For example, I had a pretty light (for me) red color. I asked for more red in the color and what they sent me turned my hair much darker and completely ruined my lightened hair. This is just one example of a few. The color is good- when it's right. I'm totally confused. 0 of 0 people found this review helpful. Did you? |
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Too darkSo, I was told by the specialist that it was gonna be an ash brown with no red;however, it ended up being black blue and ruined my hair! I had to spend $120 at a real salon trying to get this hideous black out of my hair....they had a horrible time trying to remove this color....esalon offered me a different color for free, but did not respond when I asked about not being able to just color over BLACK! Horrible experience!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
This made my hair very dryThis product made my hair really dry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Color too light.The color is too light. It makes me look too washed out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJo - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
ColourI like the colour but isn’t that what I want it and doesn’t last too much. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Working process not product my hair ! Living in Uk makes it difficult.Colour itself fine .but for me i do not like red tones that my hair throws .however freddie and team rectifying my awkward hair ! .i have every faith will get there in the end ! Easy to follow instructions prompt support customer service and delivery. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Toxic and bad colorA powerful and persuasive marketing effort, but the product does not match the pitch. My color is reddish, not the blond I ordered and moreover, the smell during application was so bad, like an old perm, that I had to open a window to keep my eyes from watering. Not good! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRondi - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was way too dark for me, is quite disappointing.Not a good color match for me... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheryl - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Sadly DisappointedWas so excited to try this colour. I watched the videos and followed the enclosed instructions. The results were so disappointing. I have two large areas of grey, right at my temples. Like skunk stripes. The dye only VERY slightly coloured these grey areas, and washed out on the first shampoo (using eSalon Big Love Volumizing shampoo.) The colour itself had no dimension or gold tones. I am going to try one more time before canceling completely. I did love the shampoo that was enclosed with the colour kit. That shampoo made my hair shiny and full. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRascalCate - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |