|
Custom Color Set
|
66,516 Verified Client Reviews |
|
Sort by: |
|
Not responsiveI’ve emailed my feedback on the color and how It lifted my roots resulting in lighter roots and darker ends. I’ve emailed twice, they provided me with an account credit but my colorists hasn’t adjusted my color and the second order also provided me with the same results. I don’t recommend I’m now receiving my third order and after my email I was surprised to see the color is still the same... 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCrystal - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Eeeek!MY HAIR IS ORANGE! NOT GOOD. NOW I HAVE TO GO TO A SALON TO TRY AND MAKE THIS A NORMAL. OR FACISIMILE OF NORMAL COLOR! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
I asked for brown - I got blondI asked for light brown- I said. Am a brunette not a blond. The container says blond. The lady I spoke to tried to convince me to go for what they sent because brown may be too dark. I didn't want dark brown. I wanted brown. A warm brown. Since the person I spoke to was adamant about giving me dark blond-I said to cancel my future orders. And now I find out I cannot return as it is hazardous. Then the lady said I have to pay S&H I said you sent me blond- I did not order blond. I am keeping this container as post office says it is hazardous. So I have to throw it away. It is not right I am paying for a product I cannot even return when your company sent the wrong color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsClingan - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkIm so confused as to why my hair keeps getting darker rather than lighter...i give up😥 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRhonda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Started out great.So starting went great, color application was simple and easy to understand. My problem started when I went to wash it out. It felt like my hair was caked in vaseline or glue. It took me over an hour to try to rinse the goop out before I finally gave up. I used the shampoo and conditioner that came with it and they did not help at all. I had to take 3 showers to get all the goop out of my hair, and it still doesnt feel as healthy as it usually does after coloring. The color itsself I'm ok with. It did not come out the way I was expecting, but that could be because of how my color was before, or from the multiple washes right after application. I dont think that this product is for me. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSamantha - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
I did not order this product a second timeI do not want this product and I didn’t realise another one was going to be shipped out to me 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJuspreet - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Not much changeMy color did not look much different and faded with in 3 weeks 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPatti - We’re sorry to hear that your hair color did not look any different and is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
darkera lot darker than anticipated, more brunnette with copper highlights, would of preferred more copper. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsClaire - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help! |
DisappointedPoor gray coverage, very brassy. 2 stars because of the good packaging and clear instructions 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRebecca - We’re sorry to hear that your hair color is not covering greys as expected and you felt like your color was brassy. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |
color all wrongI sent in a photo with how blonde my hair is, the colour sent is way darker, had probably blue stuff in it and now my hair looks greyish 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEva - We truly appreciate your feedback. Upon reviewing your profile, we see that a Color Expert has already reach out to resolve your concern. Please let us know if there is anything else we can do to help! |