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Custom Color Set
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66,591 Verified Client Reviews |
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CancelledHear bad things so I didn't even try. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Please let us know if there is anything we can do to help! |
Color was too dark and product stuck on my hair.I wish to give a good review, because the idea is really good, but e salon didnt work for me. I wanted to change of a brown burgundy for a brow violet, My hair now is just a boring dark brown with any burgundy or violet and I waited until wash my hair few times before to write this review. In addition my hair is dry, because I need to use shampoo 4 times to remove the product of my hair, it was as a glue. I cancel my plain, I didn't ask for my money back because the grey hair covering was good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Color is still too dark.I had very blonde highlights prior to coloring and after coloring, the shade is so dark red. Almost purple, Not a fan, although I know it will fade after a few washings. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Packaging error.No Conditioner in my pack. 2 shampoos. Conditioner is quite important at this stage. Will update my review when I have tried the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBubbles - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
DisappointedI followed the instructions. The color coverage is good but I don’t like the way my hair feels. It isn’t as soft as before use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarion - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Nice colour, too long of a process!I like the colour, the process however is just too long and the dye is extremely difficult to rinse out, I don’t like the shampoo or conditioner supplied, I had to wash and condition my hair a second time using my own to get it completely out of my hair, now let’s see how long the colour lasts. Dyed my hair October 7 2018 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
GooI used to love your color, but the last few times I’ve used it I’m left with a gooey substance in my hair. I have to wash multiple times to get it out. Sorry, but I’m canceling my subscription today. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Why is my hair all sticky!!!The color is fine but my hairs texture after I washed it is horrible! It is very sticky please help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Easy to use but...This was easy to use but the color was too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
need new colorused 2 weeks ago and grey is already showing. i'm not too happy with the color and want a different one. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |