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Custom Color Set
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66,591 Verified Client Reviews |
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Disappointing after a first great experienceI made a first order for a semi-permanent light brown and I was so impressed with the colour and everything. I recommended eSalon to my sister. She got a permanent darker brown/soft black. I helped her to apply the colour and it was a disaster. Like another customer, Laurie, despite following the instructions to the letter, when I tried to rinse my sister’s hair color, her hair seemed caked with glue. I used your shampoo and conditioner, then another shampoo, then an oil-based shampoo but her hair still felt gross and the water was still dark. After an hour in the shower we decided to stop washing as there was no improvement. We used a towel instead to tried to remove the ‘glue’ attached to the hair, applying lots of force. After another half an hour of this, there was still a slick coating on my sister’s hair. I was mortified by this. I had suggested your company to her and convinced her to give a try. But her colour was totally different from the one I received. I thought something was not quite right even when I mixed colour and developer for her - it smelled bad, like ammoniac, rather than nice like on my first experience. The glue effect went away after almost a week of vigorous shower and towel massaging. She looked messy and gross for almost a week. This is not acceptable! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCristiana - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Don’t like itThe color is awesome but it dried out my hair. I left it on for the correct time period. My hair now feels like straw, it never felt that way from the store bought brand 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
ColorThis color is not a color. It is not me at all. It has no red tint to it. Please do not send me anymore of this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grays still thereHi while the color was ok it didn’t last any longer than other boxed color I had used before. Also very hard to rinse from hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarlene - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not my desired colorI'm considered a "natural red head" but my natural color is kind of a strawberry blondish brown...? I really wanted to have a copper orange red. So I went with Intense Copper... but ended up with just an auburn red, with copper orange-ish hue when the sun hits it....... :( I've never been able to achieve the color I desire... I was really hoping by trying this with a "personalized colorist" and adding my picture of my natural color I'd get a better match. It's not all for not... I've this type of color before and know it will fade out nicely.... but just really was hoping for this to be IT. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Nice kit but color didn't hold.I've only shampooed twice since I colored, both times with the shampoo sent in the kit, my color has already drastically faded. I'm so disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn -We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
ProductI don’t know what is in the color to do this but I am having a very hard time rinsing it out. it’s almost like a Vaseline consistency. I have to literally scrape it out of my hair with my nails. It hasn’t always been this way I have been ordering from esalon for about a year now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
DOSE NOT COVER GRAYSTILL IS NOT COVERIN THE GRAY IM THE FRONT PART OF MY HAIR 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not for meI'm not happy with this system. I can get the same thing for less money at the drugstore. Furthermore, I was under the impression I made a one-time purchase. And wanted to wait in see if I planned to continue. The results were unremarkable. And now you claim I'm on a 4-week plan and you have made the cancellation buttons hard to find. My point is, I'd like to cancel. And I'd like my money back, since you "100% guarantee, or it's on us!" 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllie - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Waxy feelingI used the product 2 times. I liked the color, but I had to wash my hair anywhere between 5 and 6 times to get the color out after the allotted time. You are given this very small package of shampoo and conditioner which in no way would wash out the color. I will not be re-ordering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |