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Custom Color Set
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66,516 Verified Client Reviews |
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Colour Error - Over the phone orderI asked for a violet colour online and then called up and spoke to a lady to have it adjusted to have less red in it, She recommended a colour - well turns out its all brown and red and now i seriously hate my hair and don't know what to do with it, I was a lovely golden colour and now i think i may have to go dark brown just to cover the red - I have a very red skin pigment - so i honestly look like a tomato. Must say I am very dissapointed :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We truly appreciate your feedback and we apologize that your color did not turn out how your anticipated. Upon reviewing your profile, we see that one of our Color Experts has reached out to you to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkI just colored my hair and is definitely not natural light golden brown! It is a dark brown with some slight Highlights showing through. I hope it washes out because I'm not putting new Highlights in until it lightens up. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help! |
DISAPOINTEDTHIS PRODUCT DIDN'T COVER MY GRAY ANY BETTER THAT THE $9 PRODUCT I HAVE BEEN USING. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists can adjust your color to increase grey coverage. Please be on the look out for an email from us with more details! |
I hate itI hate it. I hate how it smells. I hate how my hair feels. And, after using the conditioner to detangle my hair, I ended up pulling half of it out because it was so matted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. Please be on the look out for an email from us with more details on a resolution. |
Color was dullThe color was dull and pricey. Added to buy an additional bottle at almost double the cost. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCelina - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist will review your feedback, and adjust your next hair color order to ensure we meet your expectations. Please keep an eye out for an email from us with more details! |
colormy color turned out not to be what i chose from color chart. I sent 2 pictures and still was more auburn than I wanted. Hopefully the next order will be improved 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for your next order, and please let us know if there is anything else we can do to help! |
Color didn’t kastColor was beautiful but washedd out in less than 3 weeks, disappointing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee so please be on the look out for an email from us with more details. Thanks again for your feedback! |
A wet drippy super stain mess.My first prdee was perfect. I was so happy I immediately went to auto ship. The second set was awful. Drip, stain mess! Awful. I will have to call out of work tomorrow and get this fixed. My hair is to light at the roots and my skin is stained. Ughhhh 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. Please be on the look out for an email from us with a solution. We hope to continue helping you find hair perfection! |
Did an ok job-but not what I expectedThe color did an ok job covering up the red tones that were coming through since I went from bleach blonde to darkest brown for the fall. There’s still some slight redness in the top even though I followed the instruction to the T. My biggest concern and why I wanted to try Esalon was that because I had aggressive chemotherapy last year due to aggressive breast cancer. Since chemo my skin is super sensitive. While I noted all this in my profile, it was a pretty harsh chemical treatment. While I was extremely careful with my ears, I got some minor burns on them that I have to use liquid bandage on. My head continues to be itchy. Doubtful I will reorder again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaclyn - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Worst purchases everI get better more accurate results from the cheapest box at cvs shame on you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us with a resolution. We truly appreciate your feedback. |