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Custom Color Set
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66,591 Verified Client Reviews |
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Color was wrongMy color was too light it did not match my dark brown hair had to go out and buy a color to fix it. I don’t know what happened the dark chestnut color matched before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeanne - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Color was darker than I wanted.Was excited to try product but was so dark, almost looked black. Was not happy at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelody - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Very disappointed- Gave eSalon 2 triesI understand that color is not always easy to get right the first time so I have eSalon 2 times with my color. I provided photos, details, and phone consults and I was ultimately disappointed with the results. I ended up back with Féria to fix the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
hair colorNot happy at all this time, unfortunately for me, I didn't read the instructions before doing my hair. I foolishly thought that I got an extra bottle of color. I have never had to mix to different bottles, one for roots and one for ends. 😒 my hair looks terrible and I'm not sure how to fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Still have grey hairsNot happy that my grey hairs are still there 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLucy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
hair stickyI just used this for the first time. I was very careful to follow instructions closely. I used the enclosed shampoo and conditioner. My hair is dry now, and its very sticky. It feels like I haven't washed it in a week. I really like the color, but am not happy with how my hair feels. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGail - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
My blonde hair is now a pinkish brown. Disaster.Not at all happy. Its going to cost a fortune in a salon to fix this mess. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Do not like the color!Please do not send any more product!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hate itI have tried repeatedly to cancel this account. The robotic system just mindlessly continues to contact me about my next order every few months. I'm ready to report it to the New Mexico AG as a fraudulent business. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - Thank you for your feedback. We apologize for the disappointing experience you had with cancelling your Plan. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hair turned to silly puttyEverything was fine till I went to rinse out dye. My hair turned into a blob of rubber. It was not penetrated by water. The water solidified it. After panicking, I reached for the strongest shampoo I could find & was able to dissolve the congealed blob section by section. It was a frightening experience. I worried that the blob was dissolving my hair & wasn’t sure how I was going to get to out. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |