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Custom Color Set
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66,591 Verified Client Reviews |
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Color doesn't look like what I picked. Not bright or light enough.I don't like it. Even after getting a new color, I got the same color. I asked to go back to brown. And I now have more red hair. Make it stop. My plan is cancelled. I would have kept my plan going if I had just gotten my old hair color back, or something not red. Not happy. 0 of 0 people found this review helpful. Did you? |
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DarkDon’t like it very dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Refund!Very unhappy with my purchase. Don't send me any more. Cancel my orders and give me a refund 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Never received my kitthats all I can say 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniela - Thank you for your feedback. We apologize for the disappointing experience you had with receiving your customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. Keep an eye on your inbox for more details. |
Didnt cover the grey as expectedlooks good in the dim light. but in the natural light the grey is still showing through. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Sadly disappointedI was so exited to try this product as the options for copper/lighter red options are dwindling in the drug stores and I have little time to head to a salon. I followed the instructions explicitly and everything seemed to be going well until I followed the final and “do not skip” last step. I added water to the remaining dye from bottle two and poured the mixture over my hair and began to, as directed, massaged vigorously. My hair almost immediately turned into a gelatinous mess. The consistency of everything changed, I could barely move my gloves fingers through my hair, and I had waxy build up on my scalp and through out my very thick curly hair. 30 minutes and 5 shampoos. That’s what it took to get whatever it was that built up in my hair out. I have no idea what the color *might* have looked like if I didn’t have to shampoo that many times on freshly colored red hair to not have all the waxy residue to remove but the end result was pretty unimpressive. It was dull, light auburn color that looks similar to the shades I was trying to avoid in the stores. Given that the introductory pack included the very much needed second bottle (ends refresher) for thick longer hair, I cannot say that this product is worth what will be $35 for each additional coloring on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Shady business!DO NOT deal with this company unless you want them taking money out of your bank account without your permission!!!! I didn't even have time to color my hair with the first kit they sent when I see they charged my debit card for another kit!!!! Of course they charged my card on a Sunday when there was no one in customer service to talk to!!! I even cancelled the order before shipment so they can refund my card and they shipped it anyway!!!! I called customer ASAP first thing on Monday and they were going to make me pay for return shipping!!! Upon talking to a manager they said they would give me a full refund, when I get the package put "return to sender" on it put it in the mail and call back customer service and they would credit my card. Well I did all that and when I called back to get my refund after putting the kit "return to sender" back in the mail the customer rep said they will give me the refund once they recieve it in the mail!!! Now they are giving me the run around and don't want to refund my money like they said they would!!!! This is so not fair!!! They never should have shipped that order and they shouldn't be making transactions on people's accounts on days and times there is no customer service available!!! I haven't used the first kit they sent me yet and even if I do and I love the hair color it will be ashame because I will never do business with this company again!!! They clearly do not care about the customer they just want the money!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Stefannie. We apologize for any confusion! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. Upon reviewing your profile, we see that you have already worked with our team to resolve your concern. Please let us know if there is anything else we can do to help! |
Missed the mark big timeYou guys really missed the mark on this color I hate to tell you. But I'm not at all impressed with the actual color itself as it shoulda been much much more violet because absolutely no violet or red showed up at all. My hair is a drab dark brown. At this point I prefer to stick with what I've been doing on my own. Please cancel my account and ALL future orders. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharmaine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very disappointedI would honestly like to have a refund. Im not satisfied with my color at all. Red roots and dark brown/black hair. Box dye is so much easier to use and cheaper. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDisnee - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Not what I expectedColour is supposed to be a light brown. It is actually very dark, definitely at least a medium brown. Also the red in my hair is still showing through so it looks very uneven. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |