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Custom Color Set
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66,566 Verified Client Reviews |
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Insufficent coverageInsufficient pigment/coverage of white hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Didn’t fix issue as weellI have old highlights and was given 2 separate colors. The end color was pretty but the highlights still showed through a lot Not as blatant but it was still quite noticeable. I was a little sad but I do like the end color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim -Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
red didnt takethe red was on my gloves and my head, but my hair is still brown as can be. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Great color. Unusaly hard to wash outThe color I went with is amazing. I did leave it on about 10 min longer than the instructions stated but I had a hard time getting it to wash out. I scrubbed and scrubbed with both the shampoo and conditioner but I could only get it to really come out with a towel. It had turned into a Vaseline texture and just sat on my hair. I had to use my nails to scrap it off my roots and finally a towel. I'm not even sure if it fully washed out. Maybe it is supposed to be like that but I didn't see that in any of the instructions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Poor serviceAsked for help with color and never received it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Sarah. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkUnfortunately, this was too dark for me. So much so that you could barely see the red in it, even in sunlight. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Gabi. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Never received orderI don't want any future products from you never received initial order so please cancel my account. I reached out to you letting you know I never received anything but to more avail you don't pay attention. Recieved no respond please CANCEL MY ACVOUT IM STILL GRAY IN TEXAS. 0 of 0 people found this review helpful. Did you? |
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Product has not arrivedHave not received product as of today 10/24/18 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGisela - We apologize for the delay. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lt brown colorIt seem to come out too dark. Can there be more blonde in it instead of the darkness of the brown??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Debbie. Want to tweak your formulation? Simply give us a call or click "Adjust Color" in your account to let your colorist know what you'd like. You can gives us a ring at (866)-550-2424 Mon-Fri 8am-6pm PT and Sat 9am-5pm. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned my brown hair redThe color turned my brown/dark blonde hair red. Bright red. I contacted customer service requesting to mitigate this asap and was told that my colorist would adjust my next order and if I wanted it sooner, I should change the delivery date. In my opinion, poor customer service. A corrective color should’ve been sent immediately. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Leanne. We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |