|
Custom Color Set
|
66,516 Verified Client Reviews |
|
Sort by: |
|
Unimpressed with color resultColor result is a very long way from what I wanted. Far too much gold! I dislike the result intensely and am grateful I opted for demi over permanent color for this order. I will still be stuck with this for far too long. I’ve had better color results from a store bought rinse. This is a messy process, and with 2 different color mixes for roots and ends, a far more time consuming and complex procedure than I expected. The color did however did turn relatively even, so perhaps the extra step is worthwhile, provided of course, the color is what you’re aiming for. The shampoo and conditioner are nothing special. I don’t believe I will be continuing with a subscription. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsK.H. - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Worst Experience EverSo there needs to be a prominent warning in your products regarding what happens when you add water to the remain colour and then apply it on your hair in the shower. The fumes gagged me and I could NOT stand the burning in my eyes, nose and throat. This should NEVER be done in an enclosed space. I could barely get out of the shower dripping wet w hair color dripping off me - to take a breath of air that wasn’t fumes. Why would you not put a notice on your products about the fumes?? Aside from that - nothing happened. My color did not change around the roots or scalp or ends. It is exactly the same. I won’t even mention how dried out my hair is. Ive never experienced this before. You have a great idea but fail on the execution. I should have known given that you didn’t even spell my name correctly. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMargaret - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Don’t ruin your hairPlease please please do not buy this product. Just pay that bit extra and go to a hairdressers or go to Asda and just get a decent box dye!! My hair is ruined. It’s dry and strands keep falling out. I’ve taken so much care with my hair for a year now and this has erased all of that hard work of keeping it healthy. I’m annoyed with myself for falling for this brand. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRoisin - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Too darkColor was too dark and left my hair feeling processed 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChristine- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
ColorVery hard to use the color selection and I always have to call in. Still dealing with the color issue. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Soft hair or I would have rated it a 1 🌟So yeah it was my first time, it was hard to rinse out but all color is for me, nothing terrible like I keep reading about. Left my hair softer than ever after a hair color. The bad part is the color didn't come close to the picture online. I do plan on contacting them and I'm sure they will fix it and I'll change this review. Just thought I'd put this out there. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBrandie - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
My brown is jet black.I had high hopes. I went into the esalon studio for my first time, I had a really bad color job done a couple months ago where someone tried to give me a lighter brown, like a chestnut but it came out rusty and with each attempt to fix it, brassy and patchy. It was so damaged I left it for a while to grow out despite the horrible warmth and brass tones. About two inches grew out and my greys started to come out and I decided i wanted to go back to my natural dark brown. Had a consultation and thought i was getting dark brown but my hair turned out pretty much black. Its so dark and darker than my natural dark brown. It looks like i used a box color from the pharmacy... its that kind of black. Im hoping it will wash out a bit after a couple washes?? I did also notice once outside in the sunlight there is deep burgundy tinge in the black which is a color i cant stand. Not sure where to go from here or if it can even be fixed and just has to grow out? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMary - We’re so sorry to hear that you were disappointed by the results of your color application and truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
A miss for meI used the light set along with a fall adjustment color this month and it was a miss for me. I have used your salon for quite a while and I expected much more than I received. Also... the pricing for the light set is considerably higher than it should be. The misses: Not enough color to do a full head of hair for a seasonal color adjustment. The light set needs to provide more detailed instructions and a better way to separate the pieces of hair that the light set was intended to be applied. Balayage for home colorists is not easy..... I needed more support/ direction from your salon. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMiki - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Insufficent coverageInsufficient pigment/coverage of white hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJennifer - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Didn’t fix issue as weellI have old highlights and was given 2 separate colors. The end color was pretty but the highlights still showed through a lot Not as blatant but it was still quite noticeable. I was a little sad but I do like the end color. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKim -Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |