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Custom Color Set
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66,541 Verified Client Reviews |
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Not salon qualityColor faded very quick. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlana - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Turned to weird thick gooI tried esalon for the first time. The smell was really, really strong. Other than that, things seemed to go okay. I mixed in a plastic bowl, applied with my brush, and waited my 30 minutes. When I tried to rinse it out, I thought it was working. Then, I took the gloves off and could feel that the back of my hair felt really weird. The dye had stuck to my scalp and formed a weird goo. I had to take my fingernails and rake it off. I had to take the shampoo and scrub my head and wash my hair twice to get it out. My hair then felt very stiff, but after I put the conditioner in, it smoothed out. The color turned out fine, but I was so weirded out by the experience, I don"t know if I'd do it again. I've never had hair dye do that before. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Great color - needs more than 30 minutesMy first trial turned out ok. The color was an ok match but a bit too red/warm. Also, it is critical if you are very gray to keep color on more like 45 mins instead of 30. They sent me a second color free bc mine was red and did not penetrate enough. I kept second batch on 45 mins which was good but see my pic. Still very red. Not correct color when I requested more ash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Red hairI want blonde hair now 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
open containerI was going to dye my hair but opened the package and the color portion was open and spilled all over the bottle. I didn't want to use it as the seal is broken.....what to do!! thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
It was horribleI have never had a problem coloring my hair ever. This was a joke Color was ugly and never covered or dyed evenly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too expensive and complicated. Wont let me take my credit card off or cancelLike when I can buy it in the store and juggle what I have been used too for years. Had too many components to make it cost more. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura Beth - Thank you for your feedback. We apologize for the disappointing experience you had with applying your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
My hair turned orange.This product turned my roots orange and didn't do anything to the rest of my hair. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDesiree - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too damagingThe color looks great but my hair was getting all knotted from it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Ruined my hair...The demi ruined my hair. Instead of an apology or tips to try to fix I get a strongly recommend that I quit using their product. This company stands behind their product until it goes wrong. That is great. 3 years of babying and growing put my hair to have to cut it to a pixie cut. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |