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Custom Color Set
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66,516 Verified Client Reviews |
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didn't like the color did color grays goodDid not like the color didn't cover Gray's good 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't colour hair good.Hi I coloured roots only and the colour is alot lighter then my Dark brown almost black hair. My grey hair is very stubborn. i tried attaching pictures several times but kept saying invalid. Is there another way to send pictures Thanks Michelle Burt 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
only root coloring at a lower pricethe product covers gray hair well and the time needed is good, however it is expensive and there is too much product for one coloring. I would like about half as much at half the cost, I don't need the paper hangup each time, but I do like the color remover and the vaseline like material to prevent stains on skin. do you have anything like this. I am getting close to cancelling do to the high cost and wasted product. You could send out a 2 month supply at once. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - Thank you for reaching out! There are a lot of options for you with eSalon. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Wash outColor did not last. Within two weeks you could not tell I had colored my hair. I like the color to start with just wish it didn’t wash out so quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Please DO NOT send me anymore hair colorsI didn't care for this product at all. Tried twice and each time color turned my hair orange. Not only that, but I explained to the person mixing colour for me that my hair pulls oranges, yet they still give me colors that turn my hair orange. I don't want to use this product anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
SorryThe color came quickly but it wasn't quite right for me, though this is not esalon's fault. In general, I felt the product was a little difficult to use, what with first applying to the roots area, then the rest of the hair. The worst part was pouring the remaining product mixed with water over my head in the shower. I promptly got it in my eyes and had to rinse them thoroughly--my fault. The main thing is, I found the color to be no better than a product I have used previously so it's not worth it for me to continue. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiann - Thank you for your feedback. We apologize for the disappointing experience you had with your color application. We're always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not likeI was suppose to go a medium blond and it turned out darker than I have ever colored my hair, it doesn't even look good on me, very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gummy and sticky hairI'm honestly mad at myself how long I used this for. The first time in 5 years I was unhappy with my color they ignored my complaint and I did not get a refund or replacement. I picked up some Garnier to attempt to fix my roots and was amazed my scalp did not sting and my hair didn't require rinsing for 20 minutes...and then over and over to get the gumminess out. Sometimes I had to use dish soap. This stuff is all I had used so I didn't know how awful it really was. I have unsubscribed, thank goodness. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
RESIDUEAlthough the colour was a great match, I have washed my hair twice and have been left with dark residue all over my scalp. I am not very happy about this. I am not sure on the ingreedients of the colour mix, but it is very strong and smells like ammonia!! My normal hair colour does not contain this so I will continue to use that instead. Sorry but this is not for me. 5 of 5 people found this review helpful. Did you? |
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Response From Our ExpertsSelina - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. This is absolutely not typical of our product, and we take your feedback seriously. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Still not quite rightI still can’t decide if the copper tones I continue to get with this color are a result of how I am applying it, or the coloring that I received. Or maybe it’s just my hair. Whatever the case, I still can’t seem to get the results I’m looking for, which is no copper tones and more Ash tones. I really like the convenience of esalon, but I’m thinking of going back to drugstore box color or spending a bunch of money at a salon to get the color I want. Any suggestions? 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |