|
Custom Color Set
|
66,541 Verified Client Reviews |
|
Sort by: |
|
Do not listenI have been saying my roots are too orange for months and don't add copper to my colour and you send the exact same mix. So sick of hot roots and not looking natural I will go to a professional salon so they can fix this mess of a colour. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsThank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
would rate 0 starsThis product made my hair feel dry and dirty. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJoy C. - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Just okayFollowed instructions to a T, but it did not cover my grays so unhappy with product. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsWe’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair falling outTo harsh it burns my hair and it comes out in clumps. I won't use this last order you sent me. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCarin D. - We are sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. |
I can’t get the conditioner out!!!I love the colour and the system and the ease of it being delivered etc. All of that is great, and the price isn’t bad either. However! I’ve just dyed my hair for the second time and again struggled to wash the conditioner out?! The first time I did it, about a month and s half ago, after drying my hair I had that waxy/knotty feel when you don’t quite wash the conditioner out properly, so I figured I was just a bit slack. With that in mind, this second time I rinsed like hell!! I got our, towel dried my hair... and still felt remnants! So I rinsed again. . . Still remnants!!!! And so I rinsed again and went to dry my hair to find it was so Knotty and waxy and wouldn’t dry properly and clearly still full of Product. So I went back down to the bathroom and decided i would try just washing it with my Normal Shampoo and conditioner, my boyfriend even helped!! And afterwards it felt a lot better while wet. Upon drying my hair for the second time I felt the greasy waxiness STILL in my hair!!!!! I’ve given up for the night now as it’s onky really in the ends now so I’ve plaited it and will give it another go tommorrow. But that’s three hours of my life I’ll never get back... not impressed with that. I’ve been washing and dying my hair for 10 years and have never had this problem before? I’m baffled! And it’s such a shame as the system & colour itself is really good. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGeorgia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI was hoping for slightly better coverage than what I got I noticed that the greys on the roots had changed to a lighter brown but still noticeable. On this first treatment I didn’t think it was any better than a shop one. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEmily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback |
UnsureI just got my hair color Box I think 2 weeks ago I just colored my hair about a week ago cause I like to wait awhile in between colorings the die was very runny the color was a little more purple than I wanted it it seems to have a purple tint to it I wanted a natural red color without any blonde in it. I didn't get a free bottle that was said to be in the Box I just don't know how I feel about this hair color 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNelia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not happyThe color was better than expected, however, the product not so good, it was like a styling goop mixed with petroleum jelly and crazy glue for laughs. It took me 2+ hours and dawn dish detergent to wash it out. I'm sorry, but I will never order this product again, the color was not worth the hassle. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMary - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Color not quite rightI'm not quite happy with the Color, but I love everything else about it! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsThank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we will be reaching out shortly to get this resolved for you. We appreciate you reaching out! |
Too DarkI have been very pleased with the color up until this last time. I need my next shipment to be a little lighter. I ask for dark brown but it turned black. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAlesia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |