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Custom Color Set
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66,516 Verified Client Reviews |
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Unsatisfied customerI do not like the product. It is no different or better I should say than Loreal which stayed on longer. I used ur product n it barely covered all my grey n lasted 2 weeks! Cancel any others n refund my money on the one I just received November 30th 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Rosa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Black to nothing in just 3 weeks!It was pretty for a few days ofter sever washes, thats it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Chrystal- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Losing my hairI like the color, but every time I color my hair I end up losing so much hair. I lose hand full of hair not just a few strands. I am thinking about stopping this subscription. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Paula- We’re truly sorry to hear that you have been experiencing hair loss. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. Thank you for reaching out to us! |
Color did not staySo the first time I used this product it worked great all pieces were covered and the color stayed. I couldnt be happier. This time was just touch up and did not cover like the first time my greys were still showing right after application and I followed the instructions like a pro. I'm used to dying my hair myself and covering every spot. This is the first time greys did not take to black and the color did not stay. Hoping next time will be better but if it doesnt work I'm not going to waste money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Sonya- We’re so sorry to hear that your recent color application did not result in the coverage you were seeking. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps. We appreciate your feedback! |
Don't know what happenedHello, I'm hoping there's a way to put a photograph with this review. I've been using eSalon for several years. My last application was on November 26, 2018, the day before traveling for Thanksgiving. I lost an incredible amount of hair as I was rinsing out the shampoo. It was coming out from the root. It was alarming. As a result, I'll be discontinuing my eSalon orders. Not angry. I know things can happen. Maybe the time I left it in was longer than usual. But after using it for so many years, I felt like I had this down. Anyway, there's no point in taking the risk of another experience like this at $20 a pop. I'll put the photo in "My Picture" section. I'm curious to know if the formula was changed. So many variables to consider. Lisa Summerour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lisa- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. |
Product burned my scalp.The color came out well, but my scalp was in awful shape for weeks. After it finally healed, there was flaking for weeks. There were a couple places where it wasn't just superficial. During a strand test, I had no reaction. I didn't react to a swab on my arm, but once this stuff was on my head, 10 minutes in, there was tingling and it just got worse until I had to rinse early. Horrible! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Dana- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time, which is why we do advise the skin patch test. We have reached out via email with further ingredient and product information to help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery. |
Not happy with color. Followed direns exactly. Too red. Wish to cancel my orderhttps://photos.app.goo.gl/BGeN5bkJCkjtakBPA 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jonelle- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Loved the color and coverage! However....Loved the coverage and color but immediately discontinued my monthly plan, due to the fact that when washing out the dye, it made my hair one big mass ball of the dryest straw ever! My once silky fine hair, felt like a thick mass of straw! The conditioner helped but it took a weeks of deep treatments to make it feel like my own hair again. Going back to using Robert Craig hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too dark based on previous commentsMy initial problem when trying to color my 51 year old husband's hair was finding something that brought him back to his natural dark sandy blond/light brown hair color instead of all-over gray. With my own mixes, it kept coming out with a ton of red, and I could never capture a natural looking hue. We've been close with the eSalon blends, but still finding too much red. This last blend has still not gotten rid of the hot red/gold tones, but now seems to be a level darker than what we had in the 2 previous mixes. I don't know if we need to start all over - but this last blend of color isn't working at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I expectedI found that the roots color was darker than I expected. And there was a bottle missing. It was a free extra color for roots I believe. Now that it's been about a month the roots color and hair color have blended nicely. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |