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Custom Color Set
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66,516 Verified Client Reviews |
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Love the product...butI'm happy with the product, but just not as happy with the color as the 1st time using it, not sure what it is, maybe I'm not communicating my desire of color as I should be?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. We have sent you an email to discuss how we can adjust your formulation to help you achieve your desired color. We appreciate you reaching out! |
Wrong colorThe color I received this time was much lighter and had a VERY noticeable red tint. It looks awful and my roots do not match the rest of my hair at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Don't like the gummy textureIt took 3 washings in 2 days to feel like hair again! Washed a lot of my color down the drain. Kind of like throwing money down the drain. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
UnderwhelmingI was really underwhelmed by the color--the first time I used it, I didn't notice a change in my hair's color at ALL. I though perhaps user error, and the next shipment autoshipped, and I decided to give it a go again, but leave it on a bit longer. Same lack if result. I went to cancel, and was offered a free kit and asked to send a note describing what I found lacking so they could adjust my color, and potentially contact me to fine tune it. I said very clearly I was looking for a more noticeable color result. No one contacted me, and a new kit was sent out that was apparently augmented according to my feedback. I used it, followed the directions precisely aaaaaannnndd no discernable color change again. The only change was how it (as the last kits had) left the texture of my hair feeling a bit drier and rougher. No shine boost, no color, nada. Just a waste of an hour of my time, and a reassurance that cancelling was the right move for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Cherron- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We appreciate you taking the time to share your feedback with us and for giving us a chance to help you achieve your color goals. |
The greys don’t seem to accept the colour ...Not sure what’s wrong but the colour put on my grey/white hair is coming out bright orange compared to the rest which is a nicer dark copper that I can live with. I’ve tried this twice and I can’t continue with this discrepancy as it just looks like over processed hair at the top and around my hairline at the front. Also, since it is so far from what I asked for in the first place, my roots are showing in a week to ten days and I’m just not going to colour my hair that often. So I’ll be taking a little time to reconsider whether or not I want to continue with the hastle especially if I’m not particularly happy with the results. I’d welcome some advice from my consultant. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Audrey- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
What changed?I've been using your product for a few years now. Getting the same color each time. I don't know what happened this time, but I just colored my hair 2 days ago and I already have grays. When I went to rinse the coloring out of my hair, it was A MESS! Thick and goopy on my scalp. Took me 20 minutes just to rinse it out. And now it looks like crap already. I've never had an issue before. Makes me want to go back to drug store color! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Christy- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything we can to resolve this for you. |
ColorCovers my gray great and last at least 6 weeks but it’s still to dark but will keep working on it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Stacy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
I had to purchase it because it already shipped but it didn’t.Somehow I ended up in automatic purchase which I didn’t opt into. Now I’ll have two since the order frequency is to soon and I wasn’t planning on paying for this. Very very upset. If I were to even restart and reorder it wouldn’t be till well into next year and the fact that it’s stained my shower isn’t very welcome. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Gillian- Thank you for reaching out to us here at eSalon! We are so sorry to hear about the confusion regarding our Autoship service. We reached out today via email to help clarify your account settings and order shipping information. Thank you again for taking the time to reach out. |
Not happyThe colour has left my hair dry and brittle. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Patricia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Probably won't continue usingI've used this product twice now and the color is fine. What is really hard to take is how incredibly messy it is. It stains everything it touches and it's fairly liquid so it does splatter a lot. Skin (even with blocker), porcelain, floors, pillows ... anything and everything. I have to be VIGILANT about cleaning as I'm going. 6 weeks after, it was still bleeding out of my hair and the roots that it touched up became reddish. I love the way I can customize and the recurring shipments, and the materials it comes with are all very good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Annie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |