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Custom Color Set
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66,516 Verified Client Reviews |
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InconsitantI follow the coloring instructions to the T and it always seems that my hair looks obviously home colored afterward. Even just applying to my roots only, you can still see a blatant transition between the fresh colored roots and was was previously colored because it seems like the roots are way too dark. i have sections of hair that look all different! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber- We’re so sorry to hear that you were disappointed by the results of your color application. We will always work with you to help you meet your hair color goals if they are achievable at home. It appears that one of our colorists has adjusted your next color according to your feedback. Thank you for taking the time to reach out! |
Colour didn't last very longThe colour didn't last very long. Can you suggest a similar colour that will last longer 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Not good for my hairWhile the color is great, I have found the product itself to be quite damaging. My hair is so stripped feeling and bone dry after that I can't even get a pick through it w/o a lot of breakage. I've been doing my roots at home for 20 years, so I've certainly tried different brands. I'm afraid this one is just not a good product for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrook- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly to discuss your next steps. |
BurntBurnt my scalp and skin on my ears,face and neck. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRegina- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Still had some gray :(I left the color on my roots for 45 minutes and still had some gray in an area that I know I covered and even saturated since I had plenty of color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- Thank you for your feedback on your color. Here at eSalon. We are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ridiculousI tried this system. Canceled it after the first delivery. Got a 2nd one. Called in and canceled, and was just charged for my 3rd one. Cannot remove my card information! Do not send me anymore! Or charge me for anymore! I demand a refund of this last amount charged! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrish- Thank you for reaching out to us here at eSalon! We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us to discuss your next steps! |
The NEW Developer bottle.I like this service , however recently a received a new set and a new developer bottle is really not a great choice. I experienced difficulties during coloring. The prior bottle type was much better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLyudmila- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We have passed your feedback on to our product development team. We appreciate you taking the time to reach out! |
Color too redI asked for a dark ash blond, but always ended up with a strawberry blond. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
sludgey crisco-like substance left on my scalpI've ordered a color set twice now, and this was basically strike 3 for me. Each time this happened before I blamed myself, assuming I hadn't followed directions or something. But I followed them to the letter this time and I had the same issue I've had both times I dyed my hair using the same product previously. Somehow, I've washed my hair 3x and I can still run my fingers through it and come up with white chunks of something sticky in my fingernails. I even mentioned that I had this issue before ordering the dye and the stylist acknowledged that it had been reported by other customers and because of this esalon was going to change the formula. I assumed it had already been changed, but apparently not. It's such a shame, the color is really perfect and I absolutely love the tint rinse but it's not worth dealing with the after effects of using this dye. It takes weeks to get whatever this is out of my hair and ultimately I end up fading the color trying to do so. I'm kind of amazed this isn't a deal breaker with other customers, because it definitely is for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
No more contact with meI asked your company to not contact me. I do not want your product anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDorie- Thank you for taking the time to reach out. We can confirm that you have been unsubscribed, so you'll no longer receive any further information from eSalon. |