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Custom Color Set
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66,516 Verified Client Reviews |
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Too lightDidn't like the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
disapointednot happy too much grey did not cover . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorThis is NOT the color I asked for. This is the same color as the first shipment which I did NOT like. The second shipment had more Auburn in it which I WANT. I expect a response to this mishap. Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlene- Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly to discuss your next best step! |
TerribleHi guys, been using you for years. I emailed to adjust my colour to a dark brown with a hint of red. I even wrote back to confirm and i just did my hair, and it is florescent red. No joke, I look like halloween bad hair dye from an 80's movie! I am horribly disappointed but I also need this fixed. I cannot go to work with florescent hair. I am not satisfied and would expect a refund on the last order and something to fix this mess sent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennnifer- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. It appears a colorist reached out earlier to help make this right. We truly appreciate your feedback. |
Too DarkThe color was almost black and my natural hair is a medium brown. It also dried my scalp out. The gray coverage was not very good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Way too darkThe product was way too dark and has ruined my hair. I got medium brown which is what I get in typical box dyes and it went so dark I am not sure how I will get it back to normal. Additionally this dye stains more than I have ever seen before. All over my hands, even through my gloves. And on my arms, neck etc. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWhitney- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email to help get this resolved for you. Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Not to happy with productNot to happy with product. It only covered the gray for a few days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor productI have used esalon on & off for a few years. My previous shipment, the color didn't have any shine. So I asked for a little darker color. My most recent color received I used this morning. Followed the directions exactly. While trying to rinse out, it seemed like it wasn't coming out, but yet the water was running clear. My hair was so gummy. Tried drying it. It just got worse. Plus my color was not darker, it was a strawberry blonde. Not what I requested. The color was just dull. No shine. So just rinsed out my hair, but still gummy. Washed it with shampoo 2 more times. Still had that gummy feeling but not as bad. Went & bought a clarifying shampoo & washed twice. Finally no gummy feeling. I immediately stopped my shipments from you. Did you change your formula? I will not purchase your product again. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
ColorThe color was still way too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShayna - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color! |
AmazingHi, over all for this color is amazing, other than the smell is too strong for me and I got a dandruff after my second application.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarichu - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details |