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Custom Color Set
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66,541 Verified Client Reviews |
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UnsatisfiedDoes not cover my grays Color on roots last about a week. Very drying to my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Grey coverageStill not good at keeping grey covered. I just colored my hair a week ago & the grey is already starting to show. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandace- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
suckedI wanted gray coverage with a purple violet color due to dark hair i was informed it would be like a hint or slight purple color which as ex hairdresser and having colored my hair for years I understood due to my dark natural color. However i got no purple at all it was brown and streaked with darker brown and i followed all directions to the letter. it as awful I had to go to salon and pay double just to get it back to one color and due to too much product at once i could not even get my normal color back I had to let my hair heal. Never will order again or recommend at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- Thank you for reaching out! We are so sorry to hear that your color formulation came out differently than you were expecting. We appreciate you taking the time to reach out and giving us a chance to help you achieve your color goals at home! |
What is this???I have used this product 3 times now. First time was amazed with results. The last 2 times I have used this product my hair feels sticky and there is a lot of residue left. Even after several washes my hair literally can stand on it owns it's very odd. I will probably be cancelling my plan and using products from my local hair supply store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this experience with our color. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Gave me hot roots!Ugh, my roots are now lighter than the rest of my hair and very orange compared to even the ends. If all my hair turned out the same as my roots i would be fine but I cant walk around with orange roots and brown/copper everywhere else. So disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- Thank you for your feedback! We are sorry to hear that you were disappointed in the results of your last color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to help get this resolved for you. Please let us know if there is anything else we can do to help! |
Too darkI was so excited to try this product and thought I was getting a lighter color but it turned out darker than I wanted it. It was almost black which looked hideous on me. The worst part was that I colored it the day before a party ending up wearing a bun so it wouldn't be so noticeable. The one plus was it did provide great gray coverage. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMadeline- Thank you for reaching out to us here at eSalon! We are sorry to hear that your color came out darker than you were expecting. We stand behind our results every step of the way with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Wrong colorI ordered a light color and when it arrived it already looked a little too dark to be what i ordered. It had all the correct information on the card but it turned out a much darker brown color than the almost dirty blond color i ordered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKati- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Fine productIt was a fine product; however, I do not wish to continue. I’m going back to the salon. Thank you for your help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We're so happy to hear that you're enjoying your custom blended color! However, per your request, we have suspended your Plan, so you'll no longer receive automatic deliveries through this service. We truly value your feedback and look forward to hearing from you again in the future. |
Too much amoniaToo mych amonia, i want products that have none 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolina- Thank you for your feedback! Our permanent color contains ammonium hydroxide, which is a weaker and more gentle alternative to ammonia that still allows for permanent coverage to be achieved. For those seeking a more gentle alternative, our demi-permanent color is ammonia free and can be a great option. Please keep your eye out for an email from us with further information on our color! |
looks kinda brassy.and when i washed it a couple of times, there was no rinsing it out. maybe w/out the mahogany. i'd like to know when the highliter for redheads is coming out. i might be too late for this order but maybe the next one. thnx so much vja 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVickie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly to discuss your next steps! |