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Custom Color Set
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66,541 Verified Client Reviews |
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I wanted to love itUnfortunately I wasn't able to love my color and ultimately cancelled my account. After coloring, my hair became extremely dry and frizzy. The color faded very quickly (about 3-4 washes) within 2 weeks time and the color barely adhered to my roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYolanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not happy with color...I really like this idea, I also like the company and customer service, the people are super! I was just not happy with the color, not noticeable. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we always strive to help our clients achieve their color goals at home whenever possible. We appreciate your feedback and time. |
didnt like so fari've been trying to wash out it already 2 days, may be the reason is the harsh water or the product doesnt suit my hair, not sure but will try again and shade...dont like it, too warm, its not ash. And smell...its terrible strong chemical. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElena - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
GRAY HAIRI sent 3 emails about my problem. No one answered. I guess you will probably not answer this. The gray on the top hair and the sides are not taking. I had to change the date a week earlier because you can see all the gray grow out. Also changed color. Don't know what to do anymore. Please answer.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFran - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Sorry not happyI'm not happy with the product I'm coloring my hair more now than ever so I think I will stick with store brought its less money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracee - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
How did I become Princess Ariel?!My color was described as dark blonde but what happened was my hair turned a very unnatural, uneven red. Then it turns out I was shipped another order as I was on automatic resend. I do not recall asking for this service as I would never get a repeat of a product I had not tried yet and was ultimately extremely disappointed in. The customer service woman was very friendly and although I was refunded for the purchase I was still charged for shipping, a service I did not want! I wrote an e-mail asking for a refund of the original product as the policy states 100% guarantee but it has been over a week and I have not received a reply. 7 of 7 people found this review helpful. Did you? |
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Response From Our ExpertsErica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the color I wantedI did not like the color. I thought it was going to be a little darker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Could cover greys better.Generally love the service from Esalon but a little disappointed at the level of grey coverage. It doesn’t seem to cover greys at the roots as well as hoped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJilli- We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
My Color SetI wasn’t that happy with the color this time, the first one was too dark but I liked the red highlight, this one was a little too light. Is there a way to meet in the middle of these two color sets? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanice - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Fades fastIt fades really quickly and it’s not all that dark. I did request an adjustment, so we shall see . *** EDIT*** Lowering the score to one star. I had the color reformulated , it still faded super quickly , when I called customer service I basically got told “tough “. No offense but if I have to pay 20$ because this color AGAIN faded within the timeframe of 2 shampoos , this service isn’t worth it . I canceled . 0 of 0 people found this review helpful. Did you? |