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Custom Color Set
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66,566 Verified Client Reviews |
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Inconsistent coloringThe most recent color I got is not a change from what I normally get. The color set very inconsistently. It’s coming off inconsistently too. I haven’t changed water or products so this really surprised me. I’m not happy with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Got what I paid forMy hair was way too dark even after personalization. A professional I am not, and my hair showed I got only what I paid for. I did not like the long term results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVIckie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Messiest Dye I've Ever Tried - Color Not RightLet me start by saying I have regularly dyed my hair for over 10 years now myself, using both many different kinds of box dyes and professional dyes. Pros: 1. Hair feels healthy afterwards and not dried out 2. Customer service is responsive and helpful 3. The kit is really fun, there's a poem on the box and your name is on everything. Instructions are straightforward and easy Cons: 1. They had trouble getting the color "black" right. This was actually a big reason for me to try a new brand: "they can't possibly mess up black, right?" Initially when picking out my color, I did not get an option for blue-black, just "soft black" which we all know is just dark brown. In the comments, the company had responded to others that if their color wasn't there, to pick the closest one to it and leave comments about what you actually want so this is what I did. My first coloring left about 2-3 inches of my roots dark brown while the rest of my hair was jet black from the box dye I had previously used (I took pics and sent it to them with my feedback). I decided to give them another chance and wrote some feedback to get my formula adjusted. Second round was a little better but still not black. Third round was the same and that's when I canceled my subscription 2. This dye sort of feels normal throughout the process until I got out of the shower: there were splashes of dye ALL OVER MY BATHROOM! It had splashed out of the shower while I rinsed it literally everywhere, there was even some close to the ceiling somehow! Like I mentioned before, I have dyed my hair with many different kinds of dye and not a single one has splashed all over the place like this one did while being rinsed - be super duper careful during your process and check everything twice when you're done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRafalina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Don't Count on Receiving your Color On time...My first order was May 16. It is now June 16 and I've yet to receive my color for which I requested a 3 week reordering schedule. So now I've switched to receiving color every two weeks so perhaps I can then inventory a back order of supplies whereupon I can, in fact, apply color on a 3 week schedule... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsToni - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I never received this order.Can you please tell me how to get in touch with you? I can't find a phone number anywhere on your site. This order shipped May 30 and I still do not have it. Please call me at 410-310-2209 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeg - We are sorry to hear you have not received this order. I have reached out to you personally via email and phone call. We'd welcome the opportunity to speak with you personally. Please call us toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday at your earliest convenience. We look forward to speaking with you soon. |
Good value for introductory priceKit came boxed adorably with everything needed to do the job. Colored my hair may 29 looked great but today on june 16 the grey is already coming thru again noticed it few days ago. I need something that's gonna last more than 2 weeks with minimal washing or i cant justify the value of paying more than a walmart boxed garnier. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNichole - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you. |
Kit Was Nice, Color Was WrongThe presentation and packaging was awesome. Instructions were easy to follow. However, the color was completely off. I wanted to go from bleach blonde to dark blonde and instead I now have very dark brown hair... I followed the instructions exactly. Contacted customer service a few days ago and have received no help to fix this. I’m disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJordan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FadesI notice that the color fades and that is a concern for me. I do not wash my hair daily. Can you check into the formula and see if adjustments can be made? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't color my gray rootsI only gave 3 stars because it didn't cover my roots. I liked the overall product and was quite easy to apply. I only used it as a root blender as I have highlights done. Thanks ~ Cami M 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCami - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair loss caused by eSalon productsHello - I am experiencing hair loss (about 50%) from use of your product. i have not changed other products I am using. Please connect me with legal to discuss. Thanks, Diane 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. |