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Custom Color Set
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66,541 Verified Client Reviews |
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Don't Count on Receiving your Color On time...My first order was May 16. It is now June 16 and I've yet to receive my color for which I requested a 3 week reordering schedule. So now I've switched to receiving color every two weeks so perhaps I can then inventory a back order of supplies whereupon I can, in fact, apply color on a 3 week schedule... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsToni - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I never received this order.Can you please tell me how to get in touch with you? I can't find a phone number anywhere on your site. This order shipped May 30 and I still do not have it. Please call me at 410-310-2209 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeg - We are sorry to hear you have not received this order. I have reached out to you personally via email and phone call. We'd welcome the opportunity to speak with you personally. Please call us toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday at your earliest convenience. We look forward to speaking with you soon. |
Good value for introductory priceKit came boxed adorably with everything needed to do the job. Colored my hair may 29 looked great but today on june 16 the grey is already coming thru again noticed it few days ago. I need something that's gonna last more than 2 weeks with minimal washing or i cant justify the value of paying more than a walmart boxed garnier. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNichole - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you. |
Kit Was Nice, Color Was WrongThe presentation and packaging was awesome. Instructions were easy to follow. However, the color was completely off. I wanted to go from bleach blonde to dark blonde and instead I now have very dark brown hair... I followed the instructions exactly. Contacted customer service a few days ago and have received no help to fix this. I’m disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJordan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FadesI notice that the color fades and that is a concern for me. I do not wash my hair daily. Can you check into the formula and see if adjustments can be made? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't color my gray rootsI only gave 3 stars because it didn't cover my roots. I liked the overall product and was quite easy to apply. I only used it as a root blender as I have highlights done. Thanks ~ Cami M 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCami - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair loss caused by eSalon productsHello - I am experiencing hair loss (about 50%) from use of your product. i have not changed other products I am using. Please connect me with legal to discuss. Thanks, Diane 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. |
Not satisfiedWill be cancelling order Hair was dry after application 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllyson- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the Right Color and Not Enough DyeThe color I wanted- cool/neutral lighter blonde- was vetoed by my consultant. I said ok- they apparently know best. So, I instead got a generic medium blonde color. I told them my hair pulls warm and I didn’t want that- but I now have deeply warm medium/dark blonde hair anyway. Also, I explained that I have very fine, very thick and very long hair- and as a result- I was given 2 small bottles of dye/developer. Not enough. Nope nope nope. There are some places underneath my hair which were not saturated enough to be even. I really wanted to like this but I just don’t know how to be successful using this product when I’m not being heard in the consult- I guess if I were to try again I would just pick whatever color I wanted and ignore the colourist suggestions idk. Maybe I’m just annoyed because my hair is now nearly mustard coloured. Ugh. If I’m being generous, I’d say I t’s not terrible, I guess, but it’s not what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Such high hopes!!I had such high hopes, I watched and waited. I read so many reviews, and finally I decided okay im gonna try it. Took the towel off of my head after the shower and I couldn't even tell that my husband and I had just spent all of our time together trying to give me the hair color that I have always wanted!! Nothing! Two bottles and....NOTHING!! I followed the instructions to the letter! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |