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Custom Color Set
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66,541 Verified Client Reviews |
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Doesn’t cover white hairTried for the 3rd time, but unfortunately it didn’t work for me. I followed the instructions and use salon brand shampoo and still didn’t a couple days later the grays started showing. I’m much happier with Sally’s beauty products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Gray showing after one wash, color fades quickly.Initially, my gray looked as if it was covered. I washed my hair x1 and gray was showing again. My color continued to fade with each wash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarj - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn’t work.It didn’t cover my white hair, which it’s not that much. Smells very strong also. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnabelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AmmoniaToo much ammonia. Smell is overwhelming. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. |
Mixed ReviewI was very happy with color, process and customer service in the beginning. The color just doesn’t last. I read many complaint reviews about this and thought it was because their hair just grew faster than they thought but now I have to say, they are correct that it is the color application unfortunately. If it were different my review would be 5. Dawn 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color is blahThe first time I tried this color, I didn't like it and said I wanted more red. The color was changed but still no red. I cancelled my auto-subscription and still received a 3rd box of color that I will not be using. On the plus side, the color does stay really well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
what i received was good, but 2 items missing. :(So far the quality color and ease has been good, but this order was missing the shampoo and conditioner, part of the process. not cool. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
hard on my hairhair dry and color lost luster after 2 washings 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
disaster!First kit was fine auburn, the next kit my hair became almost black, not what I wanted at all! Two months later I am still trying to get my hair color back to where I want it to be...refund was issued not a problem but I spent the extra money to get a great product. Back to CVS! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Will try againI am not sure if the gray coverage was user error or the product. I will try again and get help. I have A LOT of hair and maybe I didn’t put product everywhere. I like the color and it wasn’t hard to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicolle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |