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Custom Color Set
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66,541 Verified Client Reviews |
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Roots/ends different colors and ends were bright very fake looking copper redThe intended color wasn't achieved - the ends were a very fake looking shade of reddish copper and my roots are a VERY dull shade of brownish reddish yellow with a strange look. Roots/ends do not even come close to matching. Also the color was EXTREMELY high in ammonia, my hair feels really damaged and made my scalp SUPER itchy. Follwed directions to a T. Very disappointed. One of my male friends even told me it looked bad, which tells you a LOT 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMJ - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
what happenned?i put color on my roots and left it on for 45 minutes. i did not wash my hair for 3 days. after about a week i had only washed my hair twice. the color has completely lifted off my roots at the hairline above my forehead. i had to use the powdered root cover up that i usually have to use after a few weeks w the drug store box of dye i sometimes use. i am extremely disappointed . The first esalon color was awesome. i dont know what happened but it was actually worse than the box dye i use... please contact me...i really dont want to post this review but could not find a way to contact you...thanks- Tracy 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lots of changesI have been using eSalon for 7 years. This is my first bad experience. I did not receive a shampoo or conditioner packet in my "kit". The gloves were blue medical looking gloves, not the fancy feeling white, pink, or other fun color, which broke when I put them on. The developer was a different color (opaque white vs clear white) and the smell was very strong and stung my eyes. Lastly, I color my hair every 3 weeks and use the root treatment and ends refresher each time. When it is time for my color, 3 weeks after the last color, my ends are VERY faded - I would say 2-3 shades lighter. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
2 completely different tonesMy 1st order wasn’t quite the right tone I was aiming for so I asked for the colour to be adjusted. The 1st order faded so fast aswell. The 2nd order left my hair 2 completely different colours. Neither one the tone I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. |
OrangeHorrible colour. Followed instructions exactly and the result is the worst hair colour I have ever used. Very orange roots, dry hair and hair fallen out in clumps. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Destroyed my hairCustomer service -never replied , colour is absolutely not what I wanted. For an example ,picture has been send . Smell is absolutely ridiculous, I couldn't stay in the shower and breathe, almost past out , the vapour is poison . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - We apologize that you aren’t happy with your hair color. We take our clients' feedback to heart and continue to improve our products each and every day. Our Color Experts have been in contact via email and will be happy to assist in this process. |
It's okI am canceling my order...too expensive wrong coloring..Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible customer serviceWorst customer service experience I've had since Dish network 13 yrs ago. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned my hair orange$400 later and I finally look “normal”. As a blonde in quarantine I got desperate and ordered from esalon hoping to bridge the gap until Salons reopened. This proved to be a very $$ mistake. Dye is NOT meant for blondes. I typically highlight. I ended up with a brassy orange mess. Esalon offered to send a toner but since it took 3 weeks to ship the color due to the pandemic I wasn’t willing to wait. They refunded my purchase - so customer service was good. That was the only good thing. I went to local beauty supply and tried toner. A little improved but still Orange. Luckily I was able to get into a salon in a neighboring state to correct the mess. Let me tell you color correction is not joke and very $$. Blondes: don’t try this at home. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTabatha - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Highly recommend a stronger color formula to lift root growth for all over colorThe process of application was simple & quick, which was great. My issue now is that my roots are a completely different color than the rest of my hair, appearing orange and unbalanced. I highly suggest working with the customers on a formula and/or process that will lift the color of the roots prior to application to blend with the rest of the color formula once rinsed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |